- 41100% White LabellingI would be willing to pay extra to have 100% private labeling so that the app has our brand on it too. to have no reference to bk whatsoever so that it is 100% white labeling.
- 31Stop Allowing Booking Page to ResetStop Allowing booking page to reset after changes to # of rooms, or any other mods that remove critical info like customer info.....
- 25Sending SMS with estimated arrival timeInside the app, when the provider clicks "Clock In", an SMS is sent to the customer informing that the Provider is on its way. It would also be nice to inform how long the Provider will take to arrive... Read more...
- 20Internal Live Chat needs push notificationsLive chat is not currently doing push notifications to providers app in android. The provider needs to open the app to see if they have any messages
- 19Google Maps and Rout OptimizationGoogle Maps vierw on the calendar with rout optimization would be really helpful!
- 16Billing + InvoicingWe would really Appreciate it if you could build out some functionality to generate invoices for jobs. Specifically: * The ability to generate an invoice for a paid or unpaid service. For unpaid serv... Read more...
- 15Cancellations Tab Should Tell You Whether a Cancelled Booking was A One-Time Cancellation Or All Future Bookings CancellationThere is a big difference between a one time clean being cancelled and a recurring client cancelling all future bookings. There should be a way to tell this in the Cancelled Bookings Tab
- 14a company app for clients to book servicesit would be nice to have also an app for clients to download in app store for clients to book services.
- 13Employment or Now HiringNow hiring Link that would have the prospective providers fill in their information in order to be considered would be great.
- 13GPS Track Travel Between JobsCurrently the GPS tracking only tracks when a provider is on location, what time the providers clock in and clock out of a job. I would like to be able to track providers in between bookings. Prima... Read more...
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- 9Providers Should Be able to add comments to a bookingCurrently, this is not possible. It would be nice for providers to leave a comment on a booking with it's own timestamp and date. It should also send an email and text notification with the details of... Read more...
- 9Ability to Embed 100% of Customer's End of BKCurrently I have my customer login page embedded on my cleaning businesses website. Once a customer logs in I would like them to stay on my site while still using Bk because it will be embedded.
- 9Financial Reporting - eXPORTABLE DATA!!thorough financial reporting that allows us to get data to help with taxes, provider payments and metrics around bookings THAT CAN BE EXPORTED and filtered by --- Month/Qtr/Annual. The data Fields sho... Read more...
- 9Administrator Access to Mobile AppI am currently trying to access my Administrator profile in the Mobile App and it says "Email address doesnt exist". This is a big problem because we need to access our employees schedules on the go.
- 8align provider calendar with booking availabilitythe booking form Availability should align with provider availability so that customers cannot book a time slot that is unavailable.
- 8Disallow customers from rescheduling when under cancellation policy periodLet's say I have setup a cancellation policy of 24-hours. Anyone cancelling under that will incur a fee based on how you set it up. However, the customers can still reschedule without having to pay a... Read more...
- 8White Label BookingKoalaWhite Label BookingKoala with our logo and brand for our clients?
- 8Generate Quote from lead formIt would be nice to be able to click on a quote button when we get the lead within the same screen. Right now I have to get all lead info and then transfer it to the quote form to provide a quote to ... Read more...
- 7Duplicate checklistsAdd the option of duplicating and/or applying checklists to different services.
- 7Twilio API - Two Way Chat With CustomersSupport for two way conversations between providers/Merchant/Staff and clients would be good. Since you're already using the Twilio API, could something like this be done https://www.twilio.com/conv... Read more...
- 7Get Squarefootage from the free zillow APIThere should be a price by square foot option. The square footage can be pulled from the free zillow aPI. Different prices per square foot could be set, and a total price calculated automatically.
- 7Calling feature with call maskingOne of the main reasons I haven't moved from L27 to BK and a lot of my friends in the network hasn't is because there is no calling feature from the app for the providers. L27 has gone one step furthe... Read more...
- 6Increase logo sizeThe logo is barely visible on my site! it needs to be much bigger. please adjust. thanks!
- 6Editing Recurring BookingsAre you able to introduce a new way to edit recurring bookings. Right now the only way is to cancel all bookings then edit the frequency settings and then rebook all of them again. Also becomes tediou... Read more...
- 6iCal IntegrationiCal integration for Airbnb and VRBO niche cleaning industries. This would create automatic bookings rather than having to manually Schedule the appointments each time a guest Books a stay.
- 6Bonus for 5 star ReviewI want the ability to set up an automated monetary reward for a 5 star review for my cleaning team. Set up the rules and rewards....For every 5 star Review received they receive $5 to either be paid... Read more...
- 6Booking Details: More InformationCurrently the booking details just includes the package and extras. Are you able to include what is included in each package just as shown on the booking form when they select a package. avoids any co... Read more...
- 6Different email notifications for different industriesjust like how there are automatic email notifications and so on. is it possible to have a nother seperate set for a different industry. Eg. would like to have a separate string of email notifications ... Read more...
- 6Google and Instagram “Book Now” integrationI suggest the integration of Booking Koala to Call To Action Buttons of Google and Instagram. This could help a lot on Converting Social Network ad campaigns To sales.
- 6App for AdminsSelf Explanatory. I have a full time career in addition to running my business. an app for admin would be helpful to check in and complete tasks while on the go.
- 6Company name on provider app dasboardSome providers work with several companies that use booking koala. Please add the company name to the top of the provider app dashboard. For example, “instaMaids Dashboard”
- 6NEW booking reportWe have a report for the amount of bookings scheduled, but it would be nice to see how many new bookings we are getting in a given time fram. This is an important metric for our marketing team, we are... Read more...
- 6Masking / Relay Phone NumbersPlease build in the functionality to allow for masking or relay numbers between Clients & Providers. Example: If you call for an Uber or Lyft ride, Uber & Lyft have created a masking/relay fu... Read more...
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- 5Ability to drag and drop bookings on Calendar viewThank you for bringing this feature to us, however, it would also be very useful if we can drag-and-drop the bookings when using the Calendar view with the providers on top. It should also allow us ... Read more...
- 5Zapier Cancelled Booking Should Tell You Whether It Was A One-Time Cancellation or All Future Bookings CancelledThis is essential to have in Zapier because a customer who is cancelling a one time booking will get sent different marketing emails then a recurring customer who is cancelling all future bookings.
- 5Integration with a new Email Campaign ManagerAny chance we could integrate with something else other than mailchimp? Eg. Active Campaign and so on? Would like to have a differe email automation flow for different packages ordered by the custome... Read more...
- 5Duplicate Bookings for Multiple dateswe do a lot of airbnbs - this means that setting one of the default frequencies doesn't really work since check out dates change around. I work around this by duplicating a previous job for the same a... Read more...
- 5First appointment iconI don't think this is a current feature on BK so I'll just throw it out there. When a client books a recurring service, I don't believe there's a way to know when it's the clients first appointment on... Read more...
- 5Allow customer to choose number of cleaners for hourly jobsIs there an option to Specify the number of cleaners that will be assigned to an hourly job. if i have a 4 hour booking and i assign 2 cleaners, i want the booking form to reflect the total price th... Read more...
- 53D VERIFICATION CCWe need to fight fraud, and it will be nice if BK can allowed 3D verification on CC
- 5Viewable LeadsCurrently, the only way to view a lead is if you edit the lead in BK. Instead, I propose that the leads should be set up in a way where they are easier to view and respond to. For example, whilst view... Read more...
- 5Adequate BookingKoala Client SupportI think it is Imperative that This app/platform have a mature customer support structure. I mean for the clients of bookingKoala. Sending an email into dead air and hoping for a response when there ... Read more...
- 5Book Multiple dates at once.I have vacation Rental Cleanings & I receive 10 - 15 dates from my clients all at once. It would be great to be able to schedule multiple dates at a time, rather scheduling each one individually (... Read more...
- 5MORE PAYMENT OPTIONSAllow Costumers to pay via paypal or google pay. Not everyone would feel safe entering their credit card info. Thanks
- 5Booking UpdatesPlease don't require a "reschedule" of a booking when the booking is updated. For example, if extras need to be added, removed, or if the provider needs to be changed, please don't require a date and... Read more...
- 4Protect client contact infoThere need to be a way for employees and contractors to contact clients in the app with having access to their direct contact info for example uber App has a way to filter the client and the employee ... Read more...
- 4White label Contractor appThe software that company use to run their business is an important part of the business and can be a competitive edge Which makes it proprietary to that company Which P is why is it important for com... Read more...
- 4Button to Add Provider/Providers to a Scheduled JobHi, I noticed the only option we have to add providers or a providers pair to scheduled jobs is to reschedule. I'd love to see this simplified a bit by having a button to "add/remove" providers from... Read more...
- 4New Sales ReportIt would be good to have a New Sales Report that could break down the total new customers and total of new bookings that come in on daily, weekly, monthly, and custom range dates. Your current repor... Read more...
- 4Add Quote as a PDF attachedRight now if you send a quote just appears the online view, but is also nice to send the quote as PDF attached document , in that way if the customer needs to print It as a proof or requirement , Or f... Read more...
- 4System Logs to Track SMSHi, Thank you for implementing System Logs recently. It has been helpful, but it can be better. Right now, it shows everything that happens in BK, but it can be an information overflow. There nee... Read more...
- 4confirmation booking details updatecan you include the package ordered that is shown on the booking form (package and dot points) to also appear int he booking details confirmation email so that the customer knows exactly what they are... Read more...
- 4Zapier Booking Info Should Let You Know If A Booking Was Booked By A Customer Or Booked By StaffThis is helpful for KPI Data.
- 4intergrate with zelle to pay contractorspay contractors through zelle ( its free ) Versus stripe & Paypal charge 2.9% +30 each
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- 4Change "Random Provider/Team" to "Recommend a Provider/Team" on Booking formThe term "random provider/team" sounds like the customer will receive a random person in their home. Whereas an automatic recommendation sounds like advanced technology is pairing the customer with t... Read more...
- 4New Customers StatisticsHi! I suggest new statistics For the reports page: 1. New Customers Vs Existing Customers 2. New Sales (Sales of the new cuatomers)
- 4Export DataI Think it would be really helpful for Staff Members and Admins, to export Customers Data and Sales Reports to CSV or Excel in order to manage reports on Excel and Find out more insights on the busine... Read more...
- 4Late Rescheduling feesBe able to charge customer if they Reschedule a service with in a set time frame. Similar to late Cancellation feature.
- 4Twilio integration With provider appAdd a Call and text icon to provider app to Allow Provider to call or text message customer Within the app.
- 4Disable Provider PaymentsI would like to have the ability to disable this feature since I use Gusto (formerly ZenPayroll) to pay my employees. I still would keep the provider payment info attached to bookings so that the prov... Read more...
- 4Booking Form UX/UIAny chance of improving the UX and UI of the booking form? Regularly receive phone calls from customers who were unable to place a booking online. Is it possible to make it more user friendly. Somet... Read more...
- 4Make the booking time logs page more payroll friendlyWe Have W-2 Employees and we run payroll through a third party service. Each pay period, we have to enter the total hours our employees worked, miles driven, and tips into the payroll software. We wou... Read more...
- 4Additional Zapier triggersAdditional zapier triggers such as -new quote draft -new lead -New unassigned booking etc Probably others can suggest more
- 4Automated Team Schedule EmailSend a daily schedule to all teams showing their schedule with job details for the next day
- 4Provider Payment Report - EXPORTABLE DATA!!We need a provider payment report with data that can be exported to be used for reporting and end of the year tax prep. should be filtered by month/qtr/annual/year-to-date. Data fields needed: Stat... Read more...
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- 4Provider Ratings via SMSCan you add the ability for customers to Respond to a review/ratings request via sMS without logging in to the system, they need to just give a rating.
- 4manual override to assign providersStaff should be able to add whatever provider they want, regardless of availability. It is good to have a feature that shows which providers are available or unavailable, but it makes no sense to prev... Read more...
- 4Multiple Check Lists Per Servce CatergoryIt would be great to utilise more than one checklist depending on the services or to be able to add a checklist to a package or addon or extra (or preferably all of the above...just lots of checklists... Read more...
- 4Alert: Booking In Unassigned Folder >24 HoursCould we have an alert to staff that reminds us that a booking has been sitting in the Unassigned folder for more than 24 hours. Right now we have reminders that a booking within the next 24 hours is... Read more...
- 4Providers MapA map that contains the locations of all providers. Helps for admins to assign certain providers or understand who to call based on proximity to a job.
- 4"Client not charged" filter on calendar viewIt would be so helpful if there was a filter for seeing customers that have not been charged yet. I'm aware there is a filter to see clients that have been charged but it makes more sense to me to be ... Read more...
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- 4"Grey out" unavailable dates from the Booking CalendarMy staff often take bookings using BK over the phone. Customers often want to know if we have availability on specific days/dates. Currently, we're unable to quickly see if a date has any potential... Read more...
- 4Duplicate checklistsWhen creating a checklist we need to be able to duplicate existing checklists, rather than start with a blank slate.
- 3Custom Booking Forms for CustomersAllow us to pre-populate a form with information & discount code and send to a specific lead. Example: someone messages on yelp with their specifics. let us send a custom link to them with their ... Read more...
- 3Zapier trigger for Customers Submitting A Lead FormCan you include a trigger in Zapier for lead forms submitted.
- 3Paypal buttonThere are 160 million using paypal...can we please add support for a paypal payment in addition to the credit cards support? Braintree supports- Paypal, venmo, apple pay, samsung pay, etc
- 3Abandon Cart Conversion BoostBeing able to collect the item/service abandoned in the booking form. So that we specifically mention/target this in the follow up abandon cart email.
- 3More Options for Merchant/Payment ProcessingIntegrate more payment Processors like World Pay, First Data, Elavon, etc
- 3Additional (cusotmer) Fields get reset when updating a bookingWe have created custom fields that are added to the booking form, however, when we try to reschedule or re-assign another cleaner, the fields get automatically reset and we have to re-enter all of the... Read more...
- 3Clock-in/Clock outI'm not getting a Notification that the provider clock-in/clock- out
- 3Ability to override Provider Service AreaSometimes providers will take jobs that are outside of their service area and the administrator or office staff should be able to select them during the scheduling process. This is not possible now ... Read more...
- 3Make Sundays and Holiday Available on the back-end ONLYHi! We'd like to allow the staff/admin ONLY to create bookings on Sundays and Holidays.
- 33 Day Reminder and moreThere is only 1 reminder that is being sent by BK. It is the 24-hour reminder, but clients need to also have a 3 day reminder as well. This gives them time to reschedule or postpone in case they need ... Read more...
- 3BadgesCan we get badges added for providers, I run a agency I would like for clients to see which providers (IC) are license, bonded and verified. The system should be able to create badges for any verific... Read more...
- 3Zapier Booking Info Should Let You Know If Booking is From A New Customer Or Current CustomerThe email campaign that is sent after a booking will be different for a customer who is using my business for the first time vs a customer who has booked with me in the past.
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- 3full stream payment processor 2.35% percentage ratelower rates than stripe and paypal and stripe will migrate over data ( launch 27 just switched over) lower rates
- 3Add optional Trust Elements to be added to Booking pageAdding Encryption info as well as recognizable credit card brand icons are a Relatively quick and easy to implement method to instill trust and has increased our conversions and reduced cart Abandonme... Read more...
- 3Individual Providers as Team MembersI suggest a new feature to make possible the addition of an individual provider as a Team Member.
- 3Recurring Bookings Extendedmany of our customers have been with us for over a year. Currently Recurring Bookings can only be set for 6mths. this is a major issue. This Means that we're going to have to redo every single recurri... Read more...
- 3UnAmericanizeHi - I noticed some of your settings are americanized. This can be off putting to international customers. in store options you have 1099 independent contractors and W2 Employees. 1099 and w2 are... Read more...
- 3Postal Code IssueHi Team Bk Your locations has exact match. this works for zip codes as zip codes are 5 numbers all together. postal codes in canada work different. when we enter postal codes into a province we wo... Read more...
- 3Schedule View - Location BasedWhen viewing Today's bookings it has the ability to select what providers the view is for which is great but one has to select all the providers in an area if they want to see what the openings are fo... Read more...
- 32 days a week optWould like it if there was a 2x op. Would also like if customer could choose what days they wanted cleaned a week in the 3x op.
- 3hid phone number on future jobs when "Should providers be able to see the customer’s phone number in the booking?" is turned onCurrently, you have a good feature in "Should providers be able to see the customer’s phone number in the booking?" We have the option to hide phone numbers from Unassigned jobs and completed jobs, b... Read more...
- 3Booking Spots for Admin OnlyIt would be really helpful to have booking Spots available for Admin Only While other booking Spots are kept public for The Customer Front and Backend. For example, if you agree through phone An speci... Read more...
- 3Consolidated Checklist For multi Service ProvidersWe’ve had issues with uploading images and submitting checklists when there are multiple Service Providers on a booking. It would be helpful if BK allowed multiple Contributors For a checklist for a... Read more...
- 3Sandbox AccessThere needs to be a sandbox access. An exact copy of our company's settings that can be copied and an access can be given to a new staff member for training. This is also useful for testing other ser... Read more...
- 3Ability to create custom checklists per customerCurrently, we can create specific checklists for a specific industry, but we often service Specific types of gyms or short-term rentals where the checklists may vary. It would solve a lot of issues ... Read more...
- 3Ability to add notes/comments to Checklists Line itemsI absolutely love the checklist Feature. It would be really helpful however, if providers were able to also insert a note or comment to provide further context Specifically where there’s an issue with... Read more...
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- 3SMS notifications for providers running late to jobWould be nice if the app can automatically notify clients when a provider is running late OR give the provider a button to click to send notification to the customer that they're running late
- 3Hourly limits and blocks set to 30 min intervalsCurrently customers are able to request 1 to 24 hours. No cleaning is going to take that long, i want the ability to set a minimum and maximum time. I also want to fix the minutes to 30 min intervals.... Read more...
- 3Access to open API for custom development workAn open API for BK would allow for any business to create custom feature developments on their own terms and not needing to wait for the community voting or BK dev team to add to their roadmap. The ... Read more...
- 3One checklist for multiple servicesbe able to assign checklist to multiple services. Auto assign checklist
- 3Reorder Checklist tasks and sub-tasksAdd the ability to reorder the tasks and sub-tasks in a checklist. Drag and drop to reorder would be nice or even arrows that allow a user to move the task/sub-task up or down. if a task is moved, all... Read more...
- 3Custom Pricing for Weekends and HolidaysThere should be an option to set special pricing for weekends, public holidays or over holiday periods. for example, Monday to Saturday R 280 and Sundays or public holidays R340.
- 3PDF ReceiptAdd a PDF receipt attachment to the receipt email. Mnay of our property managers request a pdf that they can file, print, or share with their cleints when they get the receipt.
- 3SMS that a quote has been emailedSometimes our emails get stuck in the spam folder. I was wondering, since sms has a high open rate, could we trigger an automatic sms to inform that a quote has been emailed to them? Thanks
- 3Improved Payroll TrackingI would like to see some improvements To the way payroll is managed by Booking Koala. As it currently stands, when I pay staff I do not use BK or Stripe to directly pay them as I have to account for... Read more...
- 3Checklist created based on serviceCurrently, we are only able to create a generic checklist, which is great until you try and add in any extras. we currently have to have each extra as its own checklist. Would it be possible for a che... Read more...
- 3Allow separate provider pay percentages for recurring bookingsIt would be great to be able to set provider pay as a different percentage for recurring service after the initial cleaning.
- 3Tiered Hourly PricingCan we add a tier hourly pricing so that we can charge a certain amount for the first two hours and then a different amount for additional time? such as $150 for 1st two hours then $40/hr after that... Read more...
- 3Checklist Improvementschecklists...Make it possible to have multiple checklist for the same service category. Also allow the admin to attach pictures to the checklists. Also make the checklist order of tasks rearrangeable.... Read more...
- 3Subscriptions/Memberships (example: Amazon Prime)The ability to let customers signup for a Membership/Non-booking subscription, with customers being able to manage/cancel this subscription from their profile. Here are a couple use cases that would ... Read more...
- 3New Employee Zap From Xero To BKHaving trouble getting a clean csv file read to upload our emoyees into providers in BK - but even once that works the on-going solution would be a better capability using zapier
- 3Auto add new card to bookingsWhen new card is added to customers profile, Automatically ask if one would like to add the card and/or replace existing one that is assigned to future bookings.
- 3Invite teams / Accept or Deny InviteUber style invite System that automatically invites every provider that meets job availability and allow them to accept or deny the job (instead of or in addition to provider priority). This way When ... Read more...
- 3Easier Editing bookingsWhen we arrive in a home and see we need to make last Minute changes to the booking it makes you pick a date and time all over again. I would be nice to adjust the booking (bedrooms, bathrooms, extras... Read more...
- 3ChecklistsPlease Allow separate checklists per frequency in the same service. my one time clean is different than my weekly clean.
- 3Canceled one vs all shortcodeOn the booking canceled email, it doesn't indicate if the client canceled just the upcoming booking or all future bookings. Can we add in that as a line or shortcode to the email notifications?
- 3% of Job based on Number of ProvidersCurrently if you have a $400 job and pay your providers 50%, if you Pair 2 providers BookingKoala says the providers should receive $400 in total, instead of $200. The math should be (Job Total)*(Per... Read more...
- 3End Date Option For Recurring BookingsWhen making recurring bookings to allow an box to check which ends the booking at a certain date (we have clients that end agreements with us at certain dates )
- 3Split Cancellation feeWhen cancellation fees are charged it would be nice to Have the option to split It between the provider and the company. Based on same default Percentage pay or Manually being able to Choose how much ... Read more...
- 3Max value for couponsfor example, a 25% coupon could max out at $100. Currently there is no limit on the value of a coupon. If a person configures a $600 booking and applies the coupon, that's $150 off and there is no w... Read more...
- 3mandatory checklist completionIt would be nice if there was an option to make checklists mandatory upon clocking in or out.
- 3Provider Referrals and Bonus TriggersFEATURE Request. Similar to the client referral, Providers should be able to refer new providers and companies should have an automated way to track and pay out any referral bonuses.
- 3Google Booking IntegrationIt would be great if there was integration with google's new booking from maps/local service ad listings. i get a lot of customers through google, and if they could book directly it would save steps a... Read more...
- 3Save current Account SettingsIt is common for account admin/staff to accidentally change a setting that has unintended impacts. Often, these users don't even realise what they've done, let alone how to "Undo" it. Occasionally, ... Read more...
- 3More dynamic same day scheduling optionsFor "Would you like to set a limit as to how early a customer can book a same day appointment?", there should be an option to select the number of business hours before the before the customer can boo... Read more...
- 3minumum price featureWe are looking for a stricter minimum even against frequency discounts. For example, if a custoer's service total is below the minimum with the frequency discount, the frequency discount would be rem... Read more...
- 3Tiered Cancellation and Reschedule Fee PolicyAllow store to have Tiered Cancellation And Reschedule Fee Policy. For example, cancel before 24 hours before appointment: no charge. Cancel between 24 hours before appointment and 5PM the day befo... Read more...
- 3Admin-Only, Client Acct Alert Pop-Up WindowPlease build out An Admin-Only Pop-Up-Window ALERT option within a client's account so whenever the client's account is pulled up, the ALERT / Critical Reminder hits us in the face.
- 3Send information TO BookingKoala via Zapierit would be great to allow third party apps to send data/booking information to BookingKoala. If this could be added to the Zapier integration that would be very helpful in terms of syncing bookings ... Read more...
- 3Public API, WebhooksAn API with a few endpoints we can hit (booking details, calendar, etc.) or even just a few webhooks would be a total gamechanger. Many of us cleaning businesses are becoming more sophisticated, and a... Read more...
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- 2Payment OptionsOn the booking form under payment options, you should be able to add your own Payment options. there is currently a credit card option and one blank option of our choice. however, for example, we of... Read more...
- 2Payment processing with a Service Fee Option/ SurchargeHello, Were are a payment processing company that offers high levels of service but have created our own API for integrated payments that eliminates the fees paid by the merchant as well as is 60% mo... Read more...
- 2Clickwrap T&C and Privacy PolicyAdding a check box at registration where the box is auto check as acknowledged will help protect providers by enforcing T&C's https://www.termsfeed.com/blog/landing-page-clickwrap-missing/
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- 2Option to Cancel Recurring Booking (Series)Hi There, I just encountered a situation where I have to cancel a recurring booking but there's not a feature that allows me to choose between cancelling just "this booking" or cancelling the entire... Read more...
- 2Import and Export dataI would like to have the ability to import and export client and booking data as an excel file. That would really help a lot in creating reports and mailing lists.
- 2In-email Booking Response ButtonsInstead of forcing providers to log-in to their dashboard or app to respond to unassigned bookings, it would be nice if the provider could click "accept" or "Decline" within the invitation email itsel... Read more...
- 2Overriding Available SpotsCurrently, it is hard to override available time spots. We have the option to select the drop-down menu, but the job length sometimes extend too long and it will not let us correct the job length time... Read more...
- 2Price Adjustment, Job Length, and Coupon should be on Step 1 (For admins)The price adjustment and job length adjustment are on Step 1, but need to be on Step 2 where you assign a cleaner to a job. The coupon field should also be on Step 1 instead of Step 2 because you cann... Read more...
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- 2When Creating A booking, all fields will reset when changing recurring serviceWhenever you create a booking from the admin\staff side and customer side, it will automatically reset everything when playing with the "Frequency" or changing the number of rooms. This is frustrat... Read more...
- 2Unavailable Cleaners Need to Get notifications & access to see unassigned bookingsPer your support I got this: "If a cleaner is marked unavailable for a date then the system will not send notification for new booking but they can see the booking in an unassigned folder and can gr... Read more...
- 2Single Payment page with Scrolling Summary Totals PageWould be convenient to have a scrolling summary totals page on booking page
- 2Choosing Service Provider in Booking FormHi BK Team, May I suggest an option for admins to disable the 'choose service provider' section as part of the booking process? sometimes we will want the customer to just purchase the service, and t... Read more...
- 2Easy Access to Completed Checklists for AdminsHi there, I think it would be really helpful if there was one place admins can go to view completed checklists for past jobs as opposed to having to go to each job individually just to access them.
- 2Provider calendar viewcurrently, it is not possible to see the provider's schedule easily. You have to either select the date range or specific dates. On the provider page it would be a good idea to implement a calendar ... Read more...
- 2Abandon Cart Mailchimp Additionfor abandon carts, is it possible for hte mailchimp email list to collect their phone number in addition to their email? So that we can follow up with the customer while the lead is still warm? Cheer... Read more...
- 2fully customizable orderingPlease LMK if I can add Limitless options for my customers. We charge per ft for our carpet cleaning and each room in a home has an average sq. footage--I want customer to choose the Average or input... Read more...
- 2Add services to bookingkoala dashboard that require a quoteAlthough bookingkoala comes with a quote form, I think it would help if from the booking page, clients can select a service that requires a quote and no pricing is displayed. EX: We have an Existing c... Read more...
- 2Ratings EmailCan you add the ability for customers to respond to the ratings email without logging in to the system, they need to just give a rating.
- 2Issue implementing forms into SquarspaceForm script does now Display in Squarespace code injector or code box. Is there a workaround or solution?
- 2Provider Payments Amount should Include Cleaners Share of Cancellation FeeIf I pay a cleaner 60% and I charge a $40 Cancellation Fee then $22 should be Included for the Provider in The Provider Payments Tab
- 2Need Email Notifications For ANY Job That Is Picked Up, Not Just The Ones From The Unassigned FolderCurrently If The Provider That Shows Up as Available for a Specific Date When Using "Any Provider" To Schedule A Booking Accepts The Job, I Do Not Receive A Notification Letting Me Know The Job Has Be... Read more...
- 2adjust all settings on a recurring*cleaner percentage *this booking only *this booking and all future bookings *all future bookings --- Without having to open the booking and go to the next page as well please. this is a headache.
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- 2Grocery ListsI would like to adjust a form that allows clients to enter grocery items for my providers to pick up.
- 2on the payment options separate cash / checks an add other in the options only for Internal useI still swipe cards on site to reduce the cC payment. and it will be nice to see who pay with cash , check or other. also if include other with a note to Specify and on the check to put check numbers
- 2Feedback for cleaners should be easierHi, When a cleaner is done with a cleaning, the email template sent to customers should simply ask the customer to select a happy smiley face, neutral, or sad. Or you can have a color coded options... Read more...
- 2Conditional ExtrasIt could be really helpful to be able to set if two extras can be selected At the same time for a booking. For example, if my deep cleaning service, Selected as an extra, includes Ceiling Fan Cleaning... Read more...
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- 2No show Fee featureno show fee feature would allow us to charge full cost, a Percentage or a Set amount if our Provider Arrives and we cant Complete service Because customer forgot they had a service. We are Currently o... Read more...
- 2Chat LinkingHi BK We use Freshdesk for our Multi-channel communication. It provides metrics and sLA's and creates tickets so nothing slips through the cracks. when someone reaches out to us via any media like ... Read more...
- 2Email ListI would love to be able to pull an email list of clients scheduled for a certain day or time period. is this possible now? i can't figure it out. if now, please add this feature! Thank you!!!!
- 2Service Category Expedited Charge % Instead of $Would like to make same day expedited charges a % increase, instead of just a $ amount increase.
- 2Custom paymentsWe have customers that pay us on trade for instance. It would be nice to be able to record those specific payments
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- 2Date pickAbility to pick specific date on dashboard instead of having to click next many times ot et to future date or back button to get to past date. A click to a little modal that comes up of calendar ot... Read more...
- 2Modified Bookings Made To Be Included In the Email NotificationIs it possible to include details of what is being modified of the booking inside the email notification instead of having to go in to the dashboard and system log?
- 2Select Multiple Dates For BookingAn Option That Allows Clients to Select Multiple Dates For Bookings. For Example: When selecting Selecting Date for the Service, The client can select 23 October, 30 October, 3 November, 10 November... Read more...
- 2Import historical data from other softwaresome of us are moving to bk from other softwares and it would be great if we could import historical data like past bookigs, dates, extras, price, etc into our new software
- 2Price breakdownI think the most ideal would be for the service total to be 1 line item and each extra or additional item to be on its own line item. For example: Service - $100 Extras Total- $140 pets - $20 deep cl... Read more...
- 2Overlay Location Area on Map viewI would like to see each of my locations within BK overlayed on the new Service Map so I can easily identify booking locations at a glance. I am not 100% certain it's possible, but I know that Google... Read more...
- 2Ability to Respond to Ratings/ReviewsThere isn't a way to respond to ratings/reviews left by our clients. I think this would be a great idea because it will allow us to thank our clients for leaving a review. Plus, if someone leaves a b... Read more...
- 2Jobs Available for ProvidersThis is related to jobs that show available to providers. I wanted to know if it were possible to hide the customer's address from the provider until after the job is Accepted And only show the city.
- 2Coupon CodesHi, can we organise coupon codes that are active depending on which package has been selected? eg. code save100 - gets you $100 off package a rRP $200 Right now: a customer can redeem save100 off ... Read more...
- 2sponsorship program / recruitment programHi, are you able to set up a recruitment system that automatically pays their up line certain percentage fees for the new cleaner they recruited into the company? Any existing cleaners recruited a n... Read more...
- 2Tags / Status or SubstatusI think It would be super helpful the addition of tags/status or even sub-status to update the progression of the booking like "Scheduled", "on-site", "Cancelled", "on delivery", "paid", etc. that wa... Read more...
- 2InvoicingInvoice function is much needed. many of my customers do not want to give credit card info and want a invoice. I have to send invoices from my stripe account which isa pain when I can do everything el... Read more...
- 2Provider Pay based on package PerformedCurrently we have % based and hourly based. can we introduce a 3rd method, where we pay the provider based on the package, add-on, extra performed?
- 2Zapier - picture upload triggerWhen photos are added to a job. Ability to send those pics to Slack channel
- 2Scheduling/Assigning CleanersFor the Accept/Decline model for providers, it would be better if invites were sent to all available providers and instead of first to accept gets the job, the admins should be able to see which provi... Read more...
- 2Singular Booking Notes (One Time Notes)Need the ability to add notes to just 1 booking, not the entire record. ie today is a whole house clean, client will be out of town today key under pot, etc
- 2Pay provider for MileageFor our providers that choose to drive their own vehicles, we pay them for their milage. The app already tracks their mileage, a nice feature would be if we could set something like $.50 per mile for ... Read more...
- 2Disable auto push ratings to staffAbility for office staff to review ratings/reviews on BK before pushing to staff. Some reviews may be offensive or personal and ability to shield our employees from being hurt would be nice.
- 2List of current recurring service clientsThe cart abandonment feature is very helpful, but an even more helpful version would be the ability to create and update a list on BK of all clients that are signed up for ongoing service. Often, we n... Read more...
- 2allow customer to choose: apply to all bookings or only initiali'm seeing more and more customers want to customize their home cleanings (e.g. no bedrooms, only 2 of 3 bathrooms, etc.). some are starting to not only want this on a first or one-time cleaning, but ... Read more...
- 2add Venom/paypal as payment optionI Have some clients that pays venmo. it would be nice to be able to see that option for control. Now is hard to figure out who is paying venmo or not.
- 2Allow "+" Symbol In Email AddressGmail & Google Workspaces currently allow you to add a "+" symbol to the end of your email address followed by any text you like. This effectively gives you a new email address to use but is deliv... Read more...
- 2Bonus payment on Specific DaysFor example, if we have jobs that fall on Saturday and Sunday, we want to encourage providers to grab these jobs by offering bonus pay on specific days.
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- 2Customers book certain staffHow can a customer book a certain Staff member or contractor and view their availabiLity through the website
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- 2Cancellations in Clients dashboardsWould be good to be Able to see the clients Cancellations in their dashboard when Searching Their details. Instead of having to then open the cancellations list and then open up their dashboard and c... Read more...
- 2Recurring Cleaning Discount ProtectionI noticed that currently, it's possible to charge a customer the "one time" price if a recurring job is cancelled after the first clean. I have two suggestions which would send me over the moon with... Read more...
- 2Reports: Standard CategoriesBedrooms, Bathrooms, sq. Ft, Frequency, Service type. the reports are currently woefully inadequate and very frustrating in this area. # of actives, # of each frequency has very limited usefulness i... Read more...
- 2Same email for customer and provider accountscan we please add it so that an email can be used for a client and provider. I want to give a provider a clean and cant.
- 2Pull in # of Bed, Bath, Sq Foot from ZillowWe often have clients misquoting the size of their home to look for discounts. Could we have zillow or Redfin pull in the Bedroom, Baths, Sq footage to a reference field, after imputing address.
- 2Tags filter for reportsIt would be great if we could filter the reports section by tags used for customers and providers
- 2ReferralsThe referral function is too cumbersome for the clients. Rather the. Logging into to their dashboard they should have a unique code that is assigned to them that can be a referral code. I.e. my code i... Read more...
- 2approve job grabsa helpful option would be to make it so staff have to approve a service provider's request to grab a job from an invitation or the unassigned bookings folder.
- 2key information conditionsLots of customers provide codes for their doors and alarm systems in the Key Info field on the booking form. It seems providers are able to see this information well in advance of the service date. Wo... Read more...
- 2Credit card notificationsIt would be helpful for admin/staff have an option to receive a notification when a customer adds or updates a credit card on their profile
- 2Pictures/VideosI'd like to see the ability to add pictures & videos to each customers profile/job for employees use
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- 2Adding Notes to CalendarIt would be nice if BK could be used as an all around platform beyond just work. If you could add notes to the calendar (for Example: December 21st, 9pm; "company christmas dinner". By having these, ... Read more...
- 2Timer/ClockWould be good to have a timer/clock of how long the provider has been clocked in for on the booking koala provider app
- 2Providers hoursWould be good it we could split the hours on a job independently if required. IE: when you pair up. 3 individuals onto a job for 12 hour have 1 provider at 6 hours and the other 2 at 3 hours
- 2Add Service AddressWe work with a lot realy companies/realtors. 100% of the time the address we are servicing for these clients is not the one listed in their client profile. can there be fields for "service address". ... Read more...
- 2Add more fields to the Exportable CSVIt would be helpful to have Zipcode, Time of Booking Creation and Quantity of Extras Selected in the Export Bookings page, in order to have them exported in the CSV file.
- 2Add "House cleaning" or "Industry Cleaning" to credit card holdWhen holds are done on behalf of the cleaning company, instead of stripe (or other payment processor) showing: "Hold for xyz company by booking kola 2012-03-05" let it be editable or let it show: "Ind... Read more...
- 2Separate confirmation Email to Service Category/IndustryRather than a master template, is it possible to have control over what the email confirmation would contain depending on the service category or industry. EG. email confirmation for window tinting w... Read more...
- 2Reminder Notification for cash/checkcould we have the reminder notification activated without having to check the 'Cash/Check' option? This is because we only want customers to book using credit card, but as an Admin, at times we need t... Read more...
- 2Distance to Each ProviderSince we have each provider's address, before assigning a job to a provider, it would be nice if the system shows the distance from the job location to Each available provider. this will ensure that p... Read more...
- 2Allocated hourWould be great if we could adjust the cleaners time logs to The time they had Spent on the job without affecting the total price of the job. So if the cleaner got the job done alot quicker we can stil... Read more...
- 2Pair ProvidersWould be good to have the pair providers button under the assign provider button on the scheduler so can assign more than one person to the booking Without have to load each job Manually as our teams ... Read more...
- 2Last 30 days reportIn Reports module, there should be a "last 30 days" choice for time period. Perhaps "Last 7 Days" and "Last 90 days" as well
- 2keep Provider Name Visible in settingsOnce you leave the main provider dashboard tab, its unclear which provider you're editing
- 2Provider InvoicingProviders that are contractors Have ability to click “create invoice” in the app. The software then loads all the providers jobs and owed payments from the selected date range and creates an invoice a... Read more...
- 2Drag drop to manual spotsFeature request Ability for admins to drag and drop jobs to any time on calendar not just the arrival times. Right now one needs to go into edit screen and manually pick the time which is too time c... Read more...
- 2Zapier Alternative: integratelyPlease set up an open api with Integrately, had over 30 people request it on their platform to have the integration set. Thanks
- 2Allow Attachments to automated campaign emailsWe use automate campaigns in the hiring modules to send information to potential candidates. it would be nice to be able to send attachments to the candidates.
- 2Staff Interviewing and availabilityOur company has a dedicated HR manager who schedules initial interviews based on when he is free. As the owner, I do the 2nd interview over a video conference. It would be great if staff could set up ... Read more...
- 2Turn "Send Form" button GreenIn the Hiring > Onboarding, can you please make the "Send Form" button turn green once a form has been sent to the prospect. (Similar to the prospect Note and schedule interview buttons)
- 2Option for Recurring cleanings scheduled for 12 monthsin the settings for recurring bookings, you can only select 6 months of appointments. it would be helpful to add an option for 12 months since it's standard for a company to measure both MRR (Monthly ... Read more...
- 2Option to Create Disabled ProvidersWhen a new provider account is created from the Hiring Module. By Default, they should not be able to get booked. This gives the company time to change any settings and ensure they don't get assigned ... Read more...
- 2Create or Assign Service Area in Hiring ModuleWhen adding a Provider from the hiring module, add a section that allows you to create or assign a new service area from there. For example, if a business is hiring providers nationwide, there are man... Read more...
- 2Disable Auto Service Area AssignmentsAn option to NOT automatically assign service areas to providers. If you have for example, 13 providers onboarding, but create a new service area for the 14th provider, each of the 13 providers will a... Read more...
- 2Notifications for Failed emails and sMSNotifications on the panel if email or text are marked as undelivered or bounced.
- 2Regional addressesIt would be great if address lookup in new booking form could be set to be Regional/country centric. Currently When typing in the customers Address International Addresses dominate the top results r... Read more...
- 2Upload Images to BK FormCan we add the option for customers to upload images to the booking form, please? Does not have been a required field, but it is good to have some images if they have any. At least we can deal with a... Read more...
- 2Standard report: Customer by Frequencywe need a field to create a report that will pull customers by their frequency. One time, weekly, biweekly, or monthly. This will allow for specific targeting during promotions AND will allow for a s... Read more...
- 2Provider Calendar SyncAdd Calendar Sync for Provider App. This way providers can have their schedules and appointments available on their preferred Calendar app.
- 2Customer / Provider Personal Information SecurityWorking with Contractors requires more security flexibility and Options. The following settings would be hugely beneficial: - Need a setting to only show customer addresses to providers the evening ... Read more...
- 2Need an invoice buttonneed to seperate the CASH/CHECK button. We invoice alot of our clients which we use this button. So the providers do not know whether to collect cash or if the client is being invoiced
- 2Drag and Drop AudiencesAny chance we could have a drag and drop to rearrange the order of our audience list? Just helps to navigate through which lists we have since we cant categorise them in folders. Thanks
- 2Providers should be able to see their time logs and approve any changes made to them by admin or staffProviders should be able to log in and see their time logs . if the admin or staff makes an adjustment to the time log, the provider should be able to view the new time logs and approve or dispute the... Read more...
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- 2Uploading photosLove this app other than the photo upload. It would be amazing if you could make it so that cleaners can upload more than 4 photos at a time. To upload pics on the app 4 at a time is very time consumi... Read more...
- 2Activites log in HiringIn hiring include more activites such as: sent reminder sent text sent email with a toggle to view more or less
- 2Must Answer Yes to ProceedHi, As a part of the booking form, could we have a feature where if the customer does not answer yes to the question, booking cannot be placed? there are certain must-haves that need to be confirme... Read more...
- 2Select booking date & time directly from "bookings calendar"Currently we are able to create a new booking from the "Bookings Calendar". However, as soon as the "Add booking" window opens, there is no date or time selected. It would save a lot of time for ... Read more...
- 2"Enter Your Zipcode" field automatically disappear from Booking Form when Customer selects "Merchant Location"Many BK Users have an office, shop or workshop location. This is known by BK as a "Merchant Location" or "M.L". When customers select our M.L. as the booking location, it would be great if the "Ente... Read more...
- 2Zip/Postal code-based Location settings to auto-populate Suburb name as users inputWithin the "Zip/Postal Code-Based Location" settings, it's possible to input suburb names into the Form location Settings. This is useful when some businesses only service certain suburbs within a ... Read more...
- 224+ hour bookingsSometimes We Have Bookings That Have More Than 24 Labor Hours, So We Need A Way To Charge These Customers. Currently, The Most Hours That Can Be Booked For An Hourly Service Is 24 Hours And 59 Minute... Read more...
- 2Next Appointment Short CodeI'd love the option to include the customer's next appointment information in the receipt email
- 2Color by City and/or zipcolor appointments by area for easy scheduling/rescheduling.
- 2rewards/PointsLet customers earn rewards for: per booking per $ spent per rating Let them convert the rewards into: Tip their cleaning technician upgrade service purchase add ons Apply to next booking
- 2Map View additional filtersDispatch capabilities or map view filters: Day of the week times (example between 9am and 12pm) Provider (already exists) this will help route optimizations greatly.
- 2Add Card Notification EmailIt would be very helpful if you added an "add Credit/Debit Card" email notification for customers to remind them to upload a card before their service. If there is a way to include a link to the bill... Read more...
- 2Review bonusesLets say a provider receives a 5-star review. The system will have a setting that enabled the provider to be compensated with a bonus for that review. This will automatically flow into their payment ... Read more...
- 2Provider Files - NamesI would like the contracts etc that providers sign to have their name on it and not just a bunch of numbers. it means i have to click each one just to ensure they have completed the company handbook, ... Read more...
- 2Custom invoicesIt would be great to have the option to customize invoices for them to be branded and the ability to insert shortcodes for the fields you want to add.
- 2New Provider triggerCould you add a zapier trigger for "New Provider"? It would be helpful to zap the new provider into a task on monday.com for example.
- 2a email trigger to send a email x amount of days after bookingtriggers for if booked or not booked
- 2Send Contracts to Customers FunctionalityI would like to be able to send the contract I created in BK to my Customers instead of just prospects. Thanks!
- 2BULK PROVIDER PAY BY CASH/CHECKJust like how we can make a bulk payment for all providers by transfer using stripe. Could we have the option to bulk pay by cash please? We already have the function to pay by cash for each individu... Read more...
- 2Switch change only this booking to single bookingOnce a specific booking (only one) has a change, it should take it out of series and have some sort of indication (icon of some sort). Otherwise, we don't know that this booking has a specific change... Read more...
- 2Who sent quoteAbility to track who generated and sent quote in the quote list. When there are multiple sales reps in office its important to know.
- 2Google Local ServicesCould you look into an integration w/ Google Local Services? It’s offered by HousecallPro, ServiceTitan, Jobber, and WorkIz currently
- 2differentiate cardswould it be possible to have some sort of way to differentiate between credit cards if the only difference is the CVC? perhaps when the card was first added to bookingkoala or something like that?
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- 2Chat SupportChat support would make me much more likely to recommend booking koala to my local services clients.
- 2Adding Running Late button alongside on the way buttonA Crew/Provider should be able to click "Running Late" so the client is made aware. And then when the crew is actually in route, allow them to click the "On The Way" button letting the customer know t... Read more...
- 2QR Codes with unique referral linksTrying to use an app (NiceJob) that generates QR codes with unique links. Will it be possible to link it with BK and track the links for our clients?
- 2Notification hours/time settingsI would be good to have the ability to restrict notifications based on time of day. For example, the system will pause sending out notifications to customers/providers/admin/staff between the hours of... Read more...
- 2Color codingWould it be possible when having multiple providers on the same booking for the booking item in the calendar view to have all their colors instead of only one? This is how it was like in the old CRM t... Read more...
- 2automatic arrival range text/explainerWe really lose a lot of new customers because they don't understand we have an arrival window. Is there any way we can get this patched in? It could just simply be a line next to the arrival time that... Read more...
- 2try another card if first declinesif a card declined on one booking the system should automatically try charging the next card in usage priority.
- 2Zapier Time-Based TriggersWill it be possible for Zapier to integrate with a few other software tools to better automate redundant but crucial tasks? For example, a Trigger that is ''24hr Before Booking''
- 2Bar linesTwo bar lines that separate the total amount in the booking summary. See photo attached
- 2Service agreement signature for customersAdding a service agreement for the clients to sign before they book the service.
- 2Option to show zip codes on scheduling pageRequesting an option to add zip codes and private customer notes to the upcoming bookings calendar view. Adding these to the quick preview when clicking on a booking from the calendar will greatly inc... Read more...
- 2Customer Friendly Alternative NamesAdd a customer-friendly name that the customer sees so we can have the legal names/entity names and give the customers a good name to call the provider. Example, Legal Name: Cleaning Company LLC... Read more...
- 2Customer address restrictionsThere should be a way to limit client address information to only the time when the provider needs it. For example, the provider should never be emailed client addresses because they will have permane... Read more...
- 2address optionsI think getting rid of the USA on the auto address is important. It looks less personal. I understand keeping the state but I have to go in every time and delete the USA when I send out a quote.
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- 2Multiple datesUnless it is something that I am just not noticing. I am unable to add multiple dates of service at a time and have to duplicate bookings constantly. It would save me a ton of time if I was able to ad... Read more...
- 2apply multiple gift cardsThe system currently only allows the application of one gift card per booking. However, it would be beneficial to allow customers to stack gift cards, especially if they have a small balance on multi... Read more...
- 2Requests•An option to put an additional charge if the customer chooses a Holiday or Sunday booking. •An option to save booking details to each address if the customer has multiple addresses. •An option to u... Read more...
- 2Ical integrationWith the rise of short-term rentals Ical integration is a must for cleaning companies. Also, with Ical integration being able to input the listings information like price per clean so that every time ... Read more...
- 2Ability to name the formsI would like to see the ability to name the forms so we do not have to go by form 1 , 2, 3 etc.
- 1klaviyo IntegrationOne of the best email marketing platforms on the market for your money's worth
- 1Ability to Delete Reports, Bookings, and PaymentsIt would be nice to have the ability to delete test orders that we make. Specifically, the past payments, payment logs, Job History, and any reports that go along with them. The problem is, I created ... Read more...
- 1Referral Embed CodeeI'm building my site and see that the referral program can go a long way. Can you provide a code where we can embed that into our own website? Also, the live reviews seems to be Frozen or just not fu... Read more...
- 1frequency featureimplementing a frequency feature so a client can book on Multiple days recurring , for service like Babysitting, pet walking, ect......
- 1Flexible Service DurationsHello, I am all but ready to take out my credit card and purchase this system, but I am struggling to see how it will meet our customers' needs if they are not able to adjust the start and end time of... Read more...
- 1Protect client contact infoThere need to be a way for employees and contractors to contact clients in the app with having access to their direct contact info for example uber App has a way to filter the client and the employee ... Read more...
- 1Package billingA way to bill for package and track each appoint used from package so that the system auto bill when there is one appointment left
- 1Protect client dataThere need to be a way to communicate with clients in the app. For example uber app has a way to protect driver and passenger contact info so that neither one can contact each other out side of the co... Read more...
- 1Services QuestionHello, i see that one of your service businesses is dog walking. can that be expanded to include all kinds of pet care services, Such as pet sitting?
- 1Differentiated Pricing Based on timeWe would like to be able to set up an automatic rate differential for services Scheduled during certain hours. For example, we charge a different rate for services Delivered during business hours vs S... Read more...
- 1Allow customers to Input Provider QuantityA lot of services using this platform, including my own, could benefit from allowing customers to select their preferred quantity of service providers. Once selected, the quantity should be multiplied... Read more...
- 1Two "unassigned" foldersI would like to suggest two unassigned folders, one where providers can see and grab bookings, and another that providers can't see and which is by invitation only.
- 1Unassigned Booking VisibilityInstead of forcing the admin to individually select which providers can and cannot see the "unassigned folder," I would like to suggest that during the booking process on the admin end an option to se... Read more...
- 1Calendar Vertical and Horizontal viewsCurrently the calendar view is hard to use. You cannnot see all of your appointments because of locations. You have to go location by location to see what you have for the day. It would be nice to ha... Read more...
- 1ability for providers to update availability for all locations at onceCurrently, the providers cannot update their schedule for all locations at once. They have to manually go location by location to mark themselves off for a specific date or to update their time. The ... Read more...
- 1Abandon Cart Extra featureCurrently abandon cart works to capture the customers email address when they have left the booking form. Can we also capture their phone number as well, so we can follow up via call? Will definitel... Read more...
- 1Toda'ys Booking view needs to show cancelled bookings as wellIt would be helpful when viewing today's bookings to also to see cancelled appointments. a radio button or checkbox to say "View Cancelled" This is useful when trying to pull up customer that was ... Read more...
- 1Summary Page For Tax, Tips, Booking Sub Totals, Payment to Cleaners and NetFor tax purposes it would be very convenient to have a Summary pages that show Taxes, Tips, Cleaners Payout per Cleaner, Vendor's payout Net and Gross
- 1increased font size on booking formWe should be able to adjust the font size in the "description" sections on the booking form. The default size is a bit small
- 1remove payment for providersI'm set up with a HR department which collects bank account info and verifies it. Although we do use stripe to collect payments that will be filtered through to the bank, however i think being able to... Read more...
- 1EXTRAS multiply structure Colors need to be customizableHi, I'm very happy with this platform so far. I was wondering if there is a way to customize the colors on the EXTRAS multiply structure. The default colors are red and green and I can't seem to find ... Read more...
- 1{{.BookingDetails}} should include additional infohi, {{.BookingDetails}} should include the following 1. City (currently only shows street address) 2. Any provider notes, customer notes, etc.
- 1When using Coupon Code amount, it should have the option to pay provider basedo f that discountCurrently, we can setup coupon codes and apply deduct the coupon from the providers, however, when using the manual coupon code "amount" or %, it will not go against the discounted amount. For exam... Read more...
- 1pmt to provider: off total adjustedHi there, we currently have 1099 contractors. each booking which has discounts/adjustments has to be manually adjusted. the payment to provider needs to come off the "total" npt the "service total". ... Read more...
- 1Ability to Modify Times for Running Tasks (email and SMS)It would be good to have the ability to control when we want certain email and SMS to be sent to customers. You have these tasks setup to automatically run without the Admin having a say on when we ... Read more...
- 1Initial Recurring Bookings Need To Calculate Providers Pay CorrectlyCurrently Provider Pay % For Initial Recurring Bookings Is Based On The Discounted Recurring Price And Not The Initial Booking Price. For Example If My Provider Pay Is 50% And An Initial Booking Is $2... Read more...
- 1customer create checklistcompliant for contractor laws for contractor cleaners
- 1export a form /import a formthis is great for affiliate program. Where i can help someone get started with all the hours i put into my forms to make migration easy
- 1Job BoardThere's already a way for us to post job Openings through bookingkoala, but It's limited. 1. It would be great if there were more customization options such different layout options, fonts, etc. 2... Read more...
- 1Ability for provider to cancel a serviceAllow the provider to cancel a service upon arrival to service Location. Provider Should be able enter notes for Reason on cancelation.
- 1Property FieldAllow to make and lock a custom field a property field. Property field Would be used to Identify what the customer is booking a service for: Car Dog House This will allow admin and customer to be... Read more...
- 1Last min notification ReminderAbility to send a last minute notification (email and SMS) before booking time. Being able to select the desire hour/s would be ideal to allow us to test. We are thinking of sending a notification 1-... Read more...
- 1affiliate programWould be great if there is an option to integrate affiliate software or to have affiliate programs in bookingkoala.
- 1Automatically charge Frequency DiscountIt would be great if system Automatically Charges Customer if they dont use the Services in the Frequency they Selected. We offer our customers an $8 discount when they select to have Their cars was... Read more...
- 1Ability to resend account login credentials to clientsIf a client email is entered incorrectly there doesn't seem to be a way to resend the new account/activation email with their login instructions once the correct Email address has been updated
- 1Tips & parking FeesPayroll totals currently show us paying out 100% of tips to providers and doesn’t take into account the Stripe fees. So tips and parking cost us money. We've figured this into our pricing but that al... Read more...
- 1Customer Change Cleaner Through Reschedule ButtonA customer was not happy with the cleaning pro so I advised him to go into his account and change providers to the one he normally has and likes and then to go ahead and choose from that providers ava... Read more...
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- 1Ability to Set Gift Card MinimumsWe should have the ability to set our own gift card minimums. Some people are looking to purchase gift cards but the Minimum is $150 at the time. without the ability to change it, we are missing our o... Read more...
- 1Customer ExportHi, Is it possible to add in an extra field to the customer export function? We would like to export with the filter of service category. For eg. if a business did carpet cleaning and window clean... Read more...
- 1State Taxes - FLCurrently in Florida For cleaning services that are residential we do not apply state tax or county tax but when the cleaning is for commercial i.e. office cleaning post construction cleaning, we are ... Read more...
- 1Remove branding optionpay to remove the powered by bookingkoala. It is in the worst possible spot. I really don't want links to leave the booking page while my customer is about to pay
- 1Rating Report needs more detailCurrently, the rating report only shows how many ratings and the type or rating our cleaners got. However, it Needs to break down the report more: 1. Needs to be broken down by provider 2. Needs t... Read more...
- 1Supply and Inventory ChecklistAbility to create a supply checklist for restocking and supply replenishment. This would be seperate from the cleaning checklist. We often have accounts where we need to restock toilet paper, soap re... Read more...
- 1Wiki Page for StaffYour help center is very limited. And often companies have customized settings that are different from other companies. It would be useful if you had some integration with a FAQ app with easy search ... Read more...
- 1Calendar View and Locations IssuWhen using multiple locations, it is hard to see who is servicing where. Right now, when we are viewing ALL locations, it shows the jobs assigned to a specific provider. However, we do not know fr... Read more...
- 1Cancellation Fee - Allow Days or WeeksRight now cancellation fee is only applied to hours, but would like to apply cancellation fees to Days or weeks
- 1Provider Input AvailabilityI understand that there is a current option for providers to update their availability for specific dates/days, but would like to take this a step further. Problem: Currently finding myself calling p... Read more...
- 1Arrange Holidays by Date Ascendingdisplay holidays in sequence according to date. currently the sequence is based on when they were added.
- 1Payment note/referenceBe able to add a reference or a note to payments. For instance check number.
- 1Partial paymentBe able to apply partial payment. For example part cash part check
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- 1Payment Gateway with my bankhi, I believe this app needs to integrate with the bank payment gateway.
- 1More Accounting Features + Reports for Customers of Recurring ServicesIt’ll be helpful for customers that have recurring services to have access to Features that allow them to track their bookings for accounting purposes. As it stands the booking ID Isn't shown to the c... Read more...
- 1Service Categories to PerimetersConnect service categories to peramiters from the root category, so we don't have to edit each individual option. Example Bedrooms 1 2 3 right now to exclude them from Office Cleaning we must go in... Read more...
- 1UTM Paraments / lead gen. widgetHaving the ability to create and link a lead generation / optin form that then prefills the customers info to the booking form would do wonders for conversion rates!!!
- 1Zoom IntegrationIntegrate the system that when a booking is made it creates a zoom meeting for Customers and providers.
- 1Abandoned Cart Emails Not Captured Until Step 2Hi, Currently, the only way BK is capturing abandoned cart emails is when the visitor goes to step to. It needs to capture the email without having the user do that.
- 1provider Information on booking formWhen the system assigns a provider to the booking, Currently it just shows a photo, name and rating. It would be much better if it also showed a small about section and possibly badges for Background ... Read more...
- 1Partial ChecklistCurrently, providers must complete the entire checklist. There are times when items cannot be done. The provider should be able to check the tasks they were able to complete.
- 1embed formImplement a Data Deletion Request Callback. Provide a URL with explicit instructions for users on how to delete their data by way of a third-party website or tool. The third-party website may be the r... Read more...
- 1Cart Abandonment - AweberWe use aweber instead of mailchimp and i was wondering if you could Implement more Than the just mailchimp as a cart abandonment email campaign. www.aweber.com.
- 1Ability to respond to new service requestsIf new service is requested, we'd like the ability to be able to respond from within booking koala. We'd also like the ability to email customers from within the app as well.
- 1Pricing FeatureI need a feature on my website where people can put in how many rooms, Bathrooms and what type of cleaning they need and have it spit out a price. Is this a feature you already have ?
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- 1Multilingual interfaceTo have the ability to use a custom language file to translate the interface for admins, providers and customers. this would give BK a huge competitive advantage!
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- 1Facebook Pixel AddToCart Event Issue with BKHi Guys, The BK Facebook Pixel event for AddToCart isn't sending the Currency Code, it's currently sending the '1' character in this field, it should be sending 'AUD'. I have a screenshot to send to ... Read more...
- 1freight transportationusing booking koala platform to have customers book lTL freight transportation. i have done research and the moving industry is set up almost as if it was freight. i cant figure a way to set up my fre... Read more...
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- 1International MovesWould attract some attention even as an add-on for the removals industry
- 1Post codes / Zip codesPlease allow The facility for UK users to use post codes and not zip code as it puts customers off as it gives them the impression its american.
- 1Different Confirmation Email for Different service Industriesright now the 1 email template is used to confirm bookings whether it is house cleaning, dog walking or car washing. Sometimes we leave extra information in the confirmation email specific to that in... Read more...
- 1press inquiryI'm working on a story for the Chicago Sun-Times about the International Entrepreneur Rule (IER), aka the startup visa program. The IER was an executive order that President Obama signed to make it ea... Read more...
- 1Travel Time in decimelsPlease add a column for total travel time in decimels. I use this every week when I put my providers pay into quickbooks. We pay travel time at a different rate than normal maid time.
- 1Provider schedule EmailMake an option to have the providers schedule for the next day automatically get sent at a certain time the night before.
- 1Issues with chat in appOn the iphone, when you are using the chat function in the provider app, the keyboard covers the area where you type. i can't see what i'm typing. can that be fixed?
- 1Faster Loading Time Btw PagesLove BK, BUT the load times between pages. For example / if I want to view a clients profile from the dashboard, when I click the client's name (while in calendar view), the client's profile will d... Read more...
- 1Providers Terms SectionCan we please add a section for Providers to accept and digitally sign a terms and conditions section and then proceed to applying for our company. I will email screenshots of examples from another pl... Read more...
- 1Minimum PriceNeed a way to add a minimum price for hourly jobs - for example $150 for first two hours then $50/hr after. Unfortunately pricing Parameters aren't considered for hourly jobs and you can't have an ext... Read more...
- 1Booking notes for CustomersThere is no way to add notes that the teams can see for individual customers. You can add admin notes to a customers profile, but no way to have notes for the customer like "beware of dog" or other u... Read more...
- 1Photo short code for emailWould like a short code for adding provider's photo to booking email reminders. our customers would love to know when a different provider is coming and it'd would really help if they could see a pic ... Read more...
- 1Better monthly dashboardInstead of having little dots, have an actual calendar like google calendar or launch 27. It Would be great to have this view.
- 1Notification of Assigned Booking Received and Opened by the Service ProviderIs there a way that the Administration can tell if, or when, the Service Provider has opened the booking assigned to them? I would like a way to to know that the Service Provider has received the assi... Read more...
- 1Non Payment IdentificationPlease make it easier for us to tell that a booking is unpaid. I think I should be able to tell from the Dashboard that a booking has not been paid. Some form of notification should be placed on the b... Read more...
- 1Frequency BonusesHi, I believe that frequencies should have the option to add $ and % based bonuses.
- 1Pause New BookingsWhen facing staff shortage/issues. It Would be nice to be able to pause new bookings from new Clients while still allowing Existing clients fo book freely. Ty!
- 1need zap for providerswant to be able to automate steps with my providers. is it possible to request a zapier integration triggers for providers and not just clients. Spefically when a tag is added to a provider.
- 1Blocking timeI know we can block provider time. But is there any way we can block a day without blocking the provider?
- 1Website TrackingI should be able to view hoW many people are viewing my website. Like a chart or something every website building platform ive used has this Except bK
- 1Invoice buttonWe invoice ALOT of our customers and the only Option is cash/check or CC? When the provider is at the job they will then contact the office to see if the need to collect Payment or not. Then its worse... Read more...
- 1Team Scheduling AvailabilityI noticed that if there are two contractors, "John" and "Jane", and they are a Team, "The Does", availability for the team needs to be set individually. For example. Jane might be available Monday-... Read more...
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- 1Providers hours worked reportIt would be great if we could get a report of the total amount of hours worked within a given month or period for each provider in the provider payments section. *Please delete if this already exists ... Read more...
- 1More tip notification optionsIt would be great if there was an option to turn off the tip notification if a customer has already added a tip to their booking. As well, it would be nice if we could control the "leave tip" email n... Read more...
- 1Map View Update For SchedulesWe like the look of the map views for upcoming bookings, However, is it possible to add in a dot for the provider's Address too? This helps our VAs to bundle bookings that are close to the provider'... Read more...
- 1Up & Down Arrow in BookingI would like to have an up & Down arrow in the Location part of the Upcoming Booking Section. Just like you have one under Customer & Assigned to. I will be happy to pay $100.00 today if this ... Read more...
- 1Permission for providers to reschedule BookingsIt would be really helpful if there was an option to allow providers to reschedule their own bookings.
- 1Provider Pay for BonusesIf a provider receives a 5-star review, if there a setting somewhere that enables them to be compensated a bonus for that review, which flows into their Payments somehow?
- 1Being able to choose Cash/check for one industryIt would be helpful to be able to select cash/check for an industry and credit card for the other. For example, cash/check for office cleaning and credit card for individual cleanings.
- 1Connect bank account in StripeWhat happens the way you have it set up is that the customer sales and provider payments get all jumbled up in STripe, and if your stripe is at 0, then the system of course does not work. If the conne... Read more...
- 1Booking ID Never ChangePlease make it so that once a booking is created, the ID never changes. Currently, the Booking ID can change when a recurring booking is reassigned to a new service provider. For those of us trackin... Read more...
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- 1Automatic Time Log ApprovalIt would be very helpful if there was a function to automatically approve booking time logs after the provider has clocked out.
- 1TerminologyIs it possible to get “re-clock in” changed to clock in? As confusing as never clocked in to start with
- 1PRovider MapCan we do the map view - the location of our providers so that if we need to assign we can automatically see who is the closest to any upcoming bookings? thanks
- 1Clients recurring bookings show up for 6 months on scheduleWhen it comes to commercial clients, we often have them on a daily basis. As a result, the system only shows us the first 12 upcoming bookings. This makes it difficult when you use reports to calculat... Read more...
- 1Job Listings Email To providers Upon PaymentI'd like the ability to manually and/ or automatically send out an email to the providers listing all of the jobs they completed for the week and their payment for each job individually listed out (th... Read more...
- 1Search by addressHello, Any chance we can search by address? This feature is really handy when looking up previous real estate jobs.
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- 1Daily Viewwould be nice to get rid of all the grey areas that no one is Available in the daily horizontal and vertical views so That you can see more of the job detail instead of 16 hours of grey fill on the Sc... Read more...
- 1Seperate PaymentsWould be good to be able to have an invoice option. We only take 3 payments credit card, cash or invoice large companies. So the providers get a little confused when it says cash/check payment but the... Read more...
- 1Advanced On My Way texts1. We should have on my way texts customized by the client? Aka have client A not get on my way texts and have client B get on my way texts 2. We should have on my way texts with an ETA (ideally link... Read more...
- 1Automatically add a time gap after hourly jobs are doneI want to charge hourly jobs automatically, but I don’t want customers to say “well it took your cleaners 10 minutes to get things inside so why am I being charged for that time?” With that problem a... Read more...
- 1Providers to see unassigned jobs for the same-time they already have aj obWe need providers to see unassigned jobs for the times they already have jobs. For example, Provider has a job at 8am, then they should still be allowed to unassigned bookings at 8am. Many of the ... Read more...
- 1More Team CustomisationCurrently there is no option to pair up members of different teams, it would add a great deal more flexibility if you could!
- 1Randomized Phone Numberblocking the true caller ID of both Clients and Employees so that they can contact each securely. Only allowing communication between them an hour before and after the appointment. This allows the emp... Read more...
- 1Travel Time Zap To XeroIs it possible to create a zap that tracks time spent traveling across to Xero (or other bookkeeping software others may use) so that the line item can be created in an invoice after clocking out?
- 1New designNew and more prof and modern design of the booking form, kus would be nice if we could redesign the website as we want
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- 1Clock-Out Notification for AdminsPlease add an email notification for admins for when a provider has clocked out of a job. We get a notification when they clock-in, it would be extremely helpful to get the notification for when they ... Read more...
- 1Same Email For More Than One CustomerWe badly need to be able to access mutiple customer bookings from a singular email because our customers book mutliple things on their behalf right now we cant use an email address more than once- al... Read more...
- 1Obscuring Prices At Customer Booking PageIn Customer view on the booking page, is it possible to disable the pricing there?
- 1Make Coupon Discounts fractionalllwhen adding coupons we need to make them more accurate ie 4.67% or $5.34 - at the moment we can only add whole numbers ie 4% or $5.
- 1Customisation of Customers Service CategoryWe need to make our customers only eligble for certain service catergories, is this possible?
- 1Customise Colour Scheme For Pageswould be great to be able customise the colours to suit our websites theme
- 1Allocated hoursWould be good to be able to Allocate a certain amount of time per booking for different Providers
- 1Priorties Listed for Provider by Locationsit would be great to list priorities with locations (and also by service catergory) this would help the smart scheduler be smarter!
- 1Alert when Quote Sent Is OpenedAny chance we could have an alert or notification to inform our team when a Quote SEnt in BK is opened by the customer, this way we are able to folllow up immediately knowing that they have read up on... Read more...
- 1Extend "When is the latest the customer is allowed to book" date to 6 weeksPlease change the option "When is the latest the customer is allowed to book?" Can the day option please be increased up to 42 days. This shouldnt impact any other options but just prevent the earl... Read more...
- 1Split Lead/Quote and Contact Us formHi there, The feature Leads/Contact Us is very powerful but it would be nice if we could use it Separately. A Leads form to use for quote And a regular Contact form to offer discounts when opting in.... Read more...
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- 1Staff Permissions By LocationNeed A Way To Add Setup Staff Permissions By Location/City So Staff Can Only See Info (Bookings, Payments, Etc.) That Pertains To Their Location/City When They Login.
- 1Pulling employees with zapierwe have clients that use you guys and i was wondering how easy it would be for you to add the ability to pull employees from jobs via your zapier integration, I made this account to test the connectio... Read more...
- 1Reverse button In text field box of CampaignReverse Button In Text Field Box Of Campaign to reverse Deletions
- 1Reverse button In text field box of CampaignReverse Button In Text Field Box Of Campaign to reverse Deletions
- 1Abilitity to add a task Associated with a lead in the "Abandoned Cart" audience.Abilitity To Add A Task Associated With A Lead In The "Abandoned Cart" Audience. Making it like a make shift sales funnel to follow up with leads or follow up with current clients
- 1Marketing Campaign RepeatIs it possible for an audience to automatically get sent the same marketing campaign automatically when they have completed it ?
- 1Uploaded Old Contacts into campaignIve set up all my campaign funnels. Downloaded my contacts from booking koala, Segregated the data between one time cleans, reoccuringn cleans, cancelled ..etc. I have all the Campaigns active, but w... Read more...
- 1Uploaded Old Contacts into campaignIve set up all my campaign funnels. Downloaded my contacts from booking koala, Segregated the data between one time cleans, reoccuringn cleans, cancelled ..etc. I have all the Campaigns active, but w... Read more...
- 1Campaign Trigger : AutomationsCan you have a campainged triggered after an automation was fully sent, other than just a campaign ?
- 1Bulk Delete Booking Draft/quotesHi , Seems like we can only delete drafts/quotes one by one by having to select the dropdown then delete. Could we just have a option to check all, or check indivdiually which ones need to be bulk ... Read more...
- 1Customizable Customer log in dashboardMy OCD is kicking in when i see that the colors are blue inside the customers dashboard area. I cant seem to figure out How to change it to match my website.
- 1Tracking Admin Sales By Each RepWould like a way to track how many bookings were placed by each rep - so that we can determine bonus structures and payouts for each person
- 1Reports Dashboard FixHi, The option to show reports dashboard, but only a few selected reports does not work. right now it only shows all reports or disable the function entirely. the permissions are currently not workin... Read more...
- 1Button Hover ColorAn option to change the color of a button when it is hovered on.
- 1Create customer/Quote from leadWould like the ability to create a new customer from a lead.
- 1Team Member Check In/OutThe ability for team leaders/drivers to check in & out team members, not all team members have cell phones or data that they wish to use to check in & out and GPS track.
- 1remove prospect from "interviews" section once the interview has been completedin the "interviews" section of the hiring module, can you either delete the prospect from the list is the interview has been completed, or can you create a way to segment "scheduled" interviews vs. "c... Read more...
- 1Differentiate between scheduled, cancelled and completed interviewsin Hiring > Interviews, is there a way to segment the interviews in to different groups, such as "completed", "scheduled" and "Cancelled". We've completed some interviews, and the list still has a... Read more...
- 1Percentage Based on Original AmountCreate a way, and make it clear, to not have discounts affect the pay of commissioned providers (percentage pay). For example, at 60% commission and $25 service. The provider earns $15. If a client us... Read more...
- 1Stripe Connection AlertTo enhance onboarding workflow, particularly for cashless business models, a mechanism should be created to identify when a new provider has connected their Stripe Account successfully. For many, this... Read more...
- 1Uncheck All Button on Form SettingsAdd the ability to UNCHECK ALL on Provider Settings > Forms. For example, a new provider is automatically assigned to every service area regardless of location. If there are 50 service areas, that... Read more...
- 1Contract Link and Hosting ErrorsBroken links when sending multiple contracts in a single email or text message. Errors messages when contracts submitted
- 1Media Conversion and StorageFind a new mechanism or fix current one to compress and save contracts and other files after onboarding is complete. After creating a new provider, the files from onboarding are often converted into a... Read more...
- 1More Detailed Onboarding NotificationsAdd Identifying information on Notifications in the hiring module. For example, instead of "Contract Submitted" how about "Billy Bahdas Submitted a Contract" if doable, "Billy Bahdas submitted "Form ... Read more...
- 1Sorting Functionality OnboardingAdd "Sort" functionality in the hiring module. For example, a sort feature on the completion scale. So we can sort by those who have just started or are nearly complete.
- 1Milestone TriggersAbility to set milestones. for example, after 1000 services, trigger activated for specified amount or percentage, template email Notification sent
- 1Popup when editing an appointmentCan we get a popup when editing a recurring appointment similar to if we cancel an appointment the popup will say this appointment or all appointments. What I propose is, if we click "edit" a popup a... Read more...
- 1agenda (week) starts mondayin Europe the week starts on Monday and it is not possible to change this feature. is it possible to do the necessary please thank you
- 1European time format.for the comfort of my customers is it possible to put the European hour format? e.g.: 1:00 p.m., 2:00 p.m., 3:00 p.m., 8:00 p.m. that would be wonderful thank you
- 1European time format.for the comfort of my customers is it possible to put the European hour format? e.g.: 13:00., 14:00., 15:00, 18:00, that would be wonderful thank You
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- 1Secondary Contact Info for ProvidersFor clients, We can add a secondary ph # and email for notifications. it would be great to be able to do that for Providers too as some have administrative support/employees that want to be notified a... Read more...
- 1Providers HoursWe need to have am option to edit the providers hours on bookings without altering the price of the booking. For example: Having two Individuals providers on a 6 hour job and one turns up 1 hour late ... Read more...
- 1Bulk Delete Booking Draft/QuotesHi there, can you offer a bulk delete option? seems like we can only delete each one individually via drop down menu. Would be nice to have a select all option and bulk delete. i have 50 pages worth... Read more...
- 1Bulk Delete Booking Draft/QuotesHi there, can you offer a bulk delete option? seems like we can only delete each one individually via drop down menu. Would be nice to have a select all option and bulk delete. i have 50 pages worth... Read more...
- 1short code for customer address in on the way textWe work with property manangement companies who hire us to clean multiple properties and they have asked that when we send them the on the way text message that it also includes the property we are cl... Read more...
- 1Coloured job statusIt would be Super useful to add an "in progress" / "checked in" colour code for the status of each job in the "todays jobs" page. perhaps green to indicate a provider has "started". perhaps another co... Read more...
- 1provider Scheduleit would be Super useful to enable providers to set fortnightly or monthly Default Scheduled availability rather than just weekly, as some providers have their own customers or Availability on a Rolli... Read more...
- 1Add Customers to Audience ListHave an option to all existing customers to a Campaign Audience list - either from the Customer account, or From the Campaign. Right now we have to manually enter in name, phone, etc to the campaig... Read more...
- 1Rearrange Audience ListCurrently there is only sort audience list by ascending and descending order. Would be nice to be able to rearrange our lists however we like manually like a drag and drop function
- 1Including Package Details In quotes sentWhen sending out quotes, it would be nice to include the dot points shown in the package (on the booking form page) in addition to the pacakge Name when sending out quotes, so they know exactly what i... Read more...
- 1Website QR CodeHave a QR code link for booking page on the website to be added to flyers that persons can have easy access to the website
- 1Allow Bookings from Admin Without EmailSome previous customers, family, and friends that we do business for do not want to receive emails or have an account created when they book one-time. Using the "do no send notification" still sets up... Read more...
- 1Outbound/Inbound Email & Call LogIt Would be excellent to have the Ability to log every email/phone call that goes out to current or prospective customers. For example, when you get an inbound call, having the ability to mark down de... Read more...
- 1Different Pricing Style for the first appointment in recurringIt Would be great to be able to charge hourly for the first appointment in what will subsequently be flat rate recurring service. The first appointment has so much variability in time that hourly serv... Read more...
- 1Booking Online DepositHow do we set up the system so it can only charge for example $50 to book a spot online regardless of the total price and once the job is complete we can charge the remainder to the credit card?
- 1Color code CustomersCan we tag some of our customers such as VIP Customers and make them color coded? Then new customers like Another certain color, as Well as offices
- 1Partial Payment decline notificationCurrently a "declined payment" email is only sent out when the full amount is declined, but it will not be triggered when a partial amount is declined. So if we have payment on hold, then have to add ... Read more...
- 1Edit Payment to provider after sendingHi, i would like to be able to edit a payment to provider after payment is sent to reflect an accurate amount for the provider. Right now we can edit it in our payment processor but BK is how my provi... Read more...
- 1Seperate hour allocationThe system needs to be able top allocate seperate hours for Individuals working together. If they did 30 minutes Different due to a provider turning up late this cannot be altered without changing the... Read more...
- 1first day of week mondayCan i please make the option to have Monday as the first day of the week, Sunday is a weekend and should go after Saturday or give the option for all the people that live their life like this 🙂
- 1personal notes to add to calendarmost software have the ability to ad a task or a note, this way can keep own Personal appointments on the same Calendar
- 1BOOKINGKOALA VERTICAL SCROLL BAR IS TOO NARROW AND ALMOST INVISIBLE.1. THE VERTICAL SCROLL BAR IS ALSO ALMOST THE SAME COLOR AS THE REST OF THE SCREEN. THE SCREEN IS WHITE AND THE SCROLL BAR IS OFF-WHITE OR LIGHT GREY. IT SHOULD BE BLACK OR SOME DARK COLOR SO THAT IT ... Read more...
- 1Same email address across th board acceptedWe have client that get paid by Insurance and have to send them to the insurance company and a lot of them have the same Insurer and the insurer has the same email address But I can add the email Add... Read more...
- 1term and due date for invoicesBe good to have a terms section for invoices and a box with with,7,14,30 days and the date appear for this.
- 1Postal-Code Format Error Needed On Booking FormPostal/Zip Codes on Form 1/Booking Form Determine Whether Or Not We Provide Services In The Area. If They Are Input In The Wrong Format, The Message Given Is That We Don't Service The Area Yet., Inste... Read more...
- 1TO DO LISTHello BK Support Happiness Team, I used to use an old Access database system, but the one thing that I simply loved was it had a TO DO LIST. We had a client TO DO LIST and a cleaner TO DO LIST. On ... Read more...
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- 1Refund Policy 2.0Is there a way to add it an extra feature of the refund policy? Trying to execute the following: 1) If cancelled within 24 hours of your booking = $50 fee 2) If cancelled when we have already arrive... Read more...
- 1Add Media to Customer ProfilesCurrently, you can "Upload job pictures" to specific bookings. I think it would be beneficial to be able to add photos and videos to a customer's profile. We clean quite a few vacation rentals and hav... Read more...
- 1Hiring Module - Kanban ViewWould love to have a Kanban view option in the Hiring module Onboarding flow so we can see what prospect is in what column and who we need to work on to progress them through the flow
- 1Hiring Module - Trial Clean bookingMany of us use trial cleans as part of the recruitment process. Currently to book a trial clean for a Prospect we either need to make the Prospect a "Member" at which they become a provider in the no... Read more...
- 1Hiring Module - Prospect Activity include SMS & Email correspondanceThe Activity History of a Prospect in the Hiring Module does not include sent SMS messages or Email Messages. These should be included in the Activity History Timeline.
- 1Default option for rescheduling one or all bookingsIt would be great if the admin can change the default order/preselection of the rescheduling options for "this booking only" and "all Future Appointments". For example, the current default for resch... Read more...
- 1Apple Pay Function is neededCustomers can hesitate when it comes to insert their card numbers even though it is encrypted. apple pay will make them feel safe to pay.
- 1Hiring - In Prospects profile we Need access to Hiring Funnel Columns and stepsWe need access to the Onboarding screen funnel columns for the prospect when we are working on an individual prospect screen When working in an individual Prospects screen it is impossible to make st... Read more...
- 1Hidden Custom Fields that we can pull URL parameters toFor effective attribution tracking, it's a must that we are able to pull utm parameters into custom fields (both hidden custom fields, and non-hidden). This would be huge!
- 1Customise the "Booking Details" field within the "Booking Summary"Please Introduce The Ability For BK Users To Customise The "Booking Details" Field Within The "Booking Summary". BK Users often create "Additional Information" in Booking Forms that are needed on a r... Read more...
- 1Enable "Additional Information" fields to be searchable using BK's "Search" functionBK Users often create “Additional Information” in Booking Forms that are needed on a regular basis (e.g. Vehicle registration, Business Name, Dogs on site, etc). It would be great if this "Additional... Read more...
- 1Hide specific "Additional Information" fields on customer-side Booking FormBK User's often take phone bookings as well as online bookings. Sometimes it's handy to have A prompted question using the "Additional Information" setting in phone bookings that we wouldn't want th... Read more...
- 1Turn off "Provider Payments" from within settingsMany BK Users do not use the "Provider Payments" feature. Currently, it's very difficult to figure out how to disable/turn off the "Provider Payments". Please create a toggle in settings that can ... Read more...
- 1Automatically assign customer "tags" based on Packages bookedMany BK users utilise 3rd party email automation software. Many automated sequences are have conditional logic which trigger different actions based on the "Tags" that have been allocated to a custo... Read more...
- 125 provider price tierWe would love to pay a middle of the road price for no extra features, but more like 25 providers
- 1Hiring Quizes Insert dateAbility to insert date field in quizes(hiring). WIth options for auto fill in with current date.
- 11 out of 6 admin staff can view booking time logsHi, Please help we are having issues with booking time logs. 1 of 6 of my admin staff can only view booking time logs. Please help its effecting the business
- 1no clock in/on the way notifications for providersIt would be if there were provider notifications to let them know if they have not clocked in or hit on the way for bookings on their schedule.
- 1Variable Pricing Based on Length and QuantityIn mobile car washes it is often that we have to quote a large vehicle based on length. So far we are adjusting the price every single time so the clients can't book themesleves. Same applies if we ca... Read more...
- 1Color calendarIf two people are paired i would like to visually see both of their profile colors on the booking in the calendar not just the higher ranked one. It makes it easier to schedule when visually looking a... Read more...
- 1Job color by cityAbility to colorAbility to colorcode a job by a city or even a ZIP Code or a tag
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- 1Campaign Notificationsit would be very helpful if there were notifications to indicate when someone has filled out a campaign form.
- 1Own BK's payment strategyHi, I wanted to reach out & see if BookingKoala is fully monetizing its payments? SaaS companies in today’s world are stuck in a long-term payment contract with little to no say in rev-share, ... Read more...
- 1Add Bldg # and Gate Code to AddressBldg # and Gate Code should be additional attributes of the each address, if applicable. We are having to add these as custom fields to each booking, which are not valid for homes, but are needed for... Read more...
- 1change feeCurrently If A Customer Makes Any Change To The Booking Its Charging Them The Change Fee. It Could Be ,Adding The Note For The Provider Of A Key Code. The Feature Should Work Only If They Change The D... Read more...
- 1Google Local Source AddsPotentially work with Google Local Service Ads to become one of the few CRM's that can connect directly to Local Service Ads and lead to bookings since LSA is primarily call based, with no option to s... Read more...
- 1Automatic Card Reholdhaving an auto rehold after 24 hours would be helpful. For example, if a card hold is declined due to lack of available funds, the customer can add funds to the card. when the system tries hold the c... Read more...
- 1View Providers Previous BookingHi BK Product Team, 1. Love your platform, thank you for building it. keep up the good work 2. i's love a way to view a historical list of jobs a specific provider has worked when I'm on their profile... Read more...
- 1Extras that increase job lenghtHi, a great feature to have for hourly services would be the extras to increase the job lenght (as it is the case with custom pricing).
- 1On the Way notificationsIt would be very helpful to have admin and customer notifications for when a provider has clicked "on the way".
- 1new planPlease add a plan under $200 that includes multi-step booking as it would help us tremendously with creating a successful landing page for Google Ads. It's important to have a landing page containing ... Read more...
- 1mobile menu Improvementsmight I suggest not having options in menus that aren’t visible unless someone happens to try scrolling.
- 1allocate rental vehiclesshow registration numbers of vehicles for each moving vehicle rental vehicle on chart. Can we place bookings for several branches on this system? Do you have a email address and Reference I can email ... Read more...
- 1Quote and rating email added into the CampaignsTo better allow with conversions and rating reviews it would be helpful if Quote And Rating Email Added Into The Campaigns. If the trigger was a quote was sent and if a person rated over X amount th... Read more...
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- 1Checklist features1. add ability to duplicate checklists 2. add ability to re-order subtasks (and tasks, actually, as well within checklists with easy click and drag https://share.getcloudapp.com/RBumgJY1
- 1Provider APP Damage Report ButtonWould love to have within the provider aPP a button that links to and opens up a form for reporting accidental damage. Ideally, when opened/clicked, form auto-populates the cleaner's info and the clie... Read more...
- 1Provider App Package ChangeGive Provider's the ability to change the Package and Extras assigned to a customer from within the Provider's app. This is necessary as sometimes a job changes and they need the ability to reflect ... Read more...
- 1Make Custom Sections EditabilityPLEASE PLEASE PLEASE make it possible that custom sections can be edited / modified by clients on the backend eVEN IF the Service category question "Can customer edit this service?" is set to "NO" ...... Read more...
- 1Referral Links for Service ProvidersGenerate referral links for service providers.
- 1Company DriveIN ADDITION to the "My Drive" that BK makes available to all providers, it would be great if a "COMPANY Drive" was also made available to admin/staff and accessible by providers. This would allow admi... Read more...
- 1Charge authorize new (first) bookingAbility to pre-authorize and hold charges for new cleanings a day before. Only new ones
- 1Log Out Timer in Admin ModePlease add a log out timer notification so that bookingKoala will not "time out" while editing a form. I then lose the information I was just modifying and have to re-login and hope to save it before ... Read more...
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- 1Quote/Invoice/Receipt PDF EditorAs opposed to HTML emails, I would like to see a PDF editor with e-signatures. https://developer.adobe.com/document-services/apis/doc-generation/ https://developer.adobe.com/adobesign-api/
- 1Clock in/ Clock out for StaffIt would be helpful if staff had the ability to use bk to clock in at the beginning of their shift and clock out at the end of their shift.
- 1stannp.com integrationPlease consider looking into an integration w/ stannp.com They have an easy to use interface and a full API. It costs 69 cents each to mail 1 or 1000 6x9 postcards 1st class mail in the USA - that... Read more...
- 1replace default textWould you please consider changing the wording on the 2nd sentence in the cookie consent widget tool from "You also agree and authorize BookingKoala and its affiliates and their networks to deliver ... Read more...
- 1cancel all bookingsWhen a customer or admin cancels all future bookings regardless of whether it is the next active booking or not, all recurring services need to stop being generated, even if there is a remaining booki... Read more...
- 1Frequencies for extrasIt would be hugely beneficial if there could be automated frequencies for extras, for example, a customer has a weekly service but wants a certain extra once every 4 weeks.
- 1Cancelation zap fieldIt would be great if the zap can indicate if the cancellation was by the customer or staff. is there any way this could be added to the cancellation trigger in Zapier?
- 1conflict pop-upFor recurring scheduling, would like an admin pop-up: one or more booking(s) in this series do not have a provider available (list booking IDs). prompts: assign bookings as NA or place bookings in the... Read more...
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- 1recurring booking featurewould like an option for the system to prioritize recurring bookings over one-time bookings when scheduling. for example when checking availability for a recurring service, if the only conflict is one... Read more...
- 1Recurring Scheduling options-when scheduling recurring services with a conflict, a pop-up should be used explaining that one or more bookings including the IDs will be moved to the unassigned folder or can be assigned as NA depe... Read more...
- 1recurring campaign FrequenciesI want to have a few recurring emails for the same groups, but I don’t want them all to go w/in 30 days b/c that would make the person get multiple emails a month from me. I want to be able to send b... Read more...
- 1Edit Booking SummaryI would like to be able to edit all of the language used in the booking summary, for example "Exempted Extras" and "Discounted Total" need to be renamed as clients do not understand what these terms m... Read more...
- 1Refund total shortcodeThere needs to be a shortcode or a clearer email for the refund template.
- 1Deactivate RequestsIt should be possible to disable the deactivation request so that is not an option for the customer. it would also be helpful if deactivating a customer account automatically canceled any active/upco... Read more...
- 1Additional charge email ImprovementThere needs to be an email notification that more clearly shows the customer that they've been charged an additional fee, instead of just showing the new service total. Perhaps an additional charge ... Read more...
- 1More comprehensive referrals reportwish there was a way I could easily pull the list of new customers for the previous month who were REFERRALS that ALSO listed the ones who REFERRED them.
- 1Individual Customer SMS optionsLooking for a way to turn off "on the way" messages for specific customers.
- 1Tip Collector after initial chargeCan you guys add an option for tips to be collected after a cleaning has been completed and paid for. Ideally it would be a SMS tipping request to the same person after the service is marked complete... Read more...
- 1Add Busiest/Slowest Days ReportRight now there is a report to show the busiest and slowest times, but there isn't one to show the days of the week. Please add a report to show the busiest and slowest days of the week.
- 1Trigger for rating notificationsI would be helpful if there were an option to better control when notifications are triggered by the "end of service". For example no emails should be trigger if a provide never clocked in.
- 1rating individual providersIf a booking has more than one provider assigned, clients should be allowed to rate each provider separately. For example, one provider may earn a 5 star rating but the other provider may receive 4 s... Read more...
- 1Booking Notes SectionChange the look of booking notes sections to be able to differentiate easily between different note types. Right now they all look the same and is easy to make a mistake.
- 1Block Phone Number From Providers For Specific Forms/ServicesHi there, We would like the opportunity to select certain service categories/forms where we can block the Provider's access to the phone number, please.
- 1Team/individual assignmentsI need the ability to assign teams to larger homes and individuals to smaller homes. The only place I see this feature is in the main set up .
- 1An app for ManagementI have to access my booking koala from safari because there is no app on mobile.
- 1Partial Cancelation refundsWe would like to change the cancellation amount from with BK as we do with the normal charges and have the system fix it to be done. We should be able to process partial refunds or edit the charge to ... Read more...
- 1Postponement optionsIt would be beneficial to have postponement fees if a customer is postponing just before the booking is supposed to start. Also, it would be helpful if there was an option for admin to have to approv... Read more...
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- 1Scheduled SMS ReviewSetting where you can set a schedule on when to send out SMS after the booking is completed.
- 1Export/Download DB data for analysisExport/Download of my DB information, Schedules, Customers, Providers, Clock(in/out), for analysis. To identify lost customers on recurring appointments, customer habits, durations (clock(in/out) by p... Read more...
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- 1Xero IntegrationSync all of your transactions using Xero automatically.
- 1Location management by colorIt would be great if there would be a way to manage bookings by color per location.
- 1Filter rating based on Providers or TeamsTrying to get an overall average Rating for a specific provider or team based on a specific period, and not only the rating but also a percentage of clients/bookings serviced that responded with a ra... Read more...
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- 1Discount bar for gift card purchasesIf it is possible to have a discount bar where we can provide discount codes/coupons for gift card purchases
- 1"All Customers" audience namePlease change that name to "all contacts" instead, as it appears that all contacts are collected in this list, as opposed to all customers who have or had a service booked.
- 1Import bookings into Provider's personal calendar.Requesting an ical/ics file so bookings can be downloaded to a provider's personal calendar.
- 1Color coding by Address, Zip, and City.Color coding by Address, Zip, and City. This will save tremendous amounts of time when scheduling recurring jobs and save $ on travel.
- 1Time log order permanancePrior to that big update a month or so ago, when working on the time cards to approve them, the position of that client/booking on the screen would not move. If I were working at the top of page two, ... Read more...
- 1Bulk service category/pricing parameter adjustmentIt would be very help if there was an option to bulk edit rates/prices as opposed to having to edit each individual one. I would just respectfully ask that you put this as a priority as adjusting... Read more...
- 1Masking/relay numbersIs there anything in the works for building into the BK System the ability to allow for masking or relay numbers between Clients & Providers? Example: If you call for an Uber or Lyft ride, Uber... Read more...
- 1Option to require customer dataIt woud be nice to have the option to require the customer enter a last name in order to submit a new booking.
- 1Gift card auto-chargeIf it is possible for the gift card to be automatically applied to all bookings in the recurring service until the balance is $0
- 1test sms shortcode populationSMS shortcodes (like {{.SiteUrl}})do not auto-populate when sent as a test SMS. It would be helpful to see how they will actually look by populating with dummy data if needed.
- 1Booking Note Action Buttonadd an booking notes icon under the "Actions" column that displays whatever text is in the "Booking Notes" section for that booking. this would be very helpful for bookings in list view, especially u... Read more...
- 1Percentage based service feeIt would be very helpful if we could create a % baed service fee in addition to a $ based fee.
- 1Update notes only optionAside from update "for all future bookings" there should be an option to called "update notes ONLY" or something like that (purpose: update everything but schedule for all future bookings). Plenty of ... Read more...
- 1Phone number searchI am requesting a feature update to ignore any symbols (any parentheses, dashes, spaces, etc when searching by phone #). Aka if I search "(478) 800-2222" the customer's account will still come up. Cur... Read more...
- 1Optional note from provider boxThere should be an option to delete the field "Note FROM Service Provider" in the admin add booking page. Our providers never use it and we get it confused with Note FOR Service Provider
- 1additional coupon optionsThere should be an option so that a coupon can apply the discount on a specific booking in a series. For example, the discount is applied to the fourth booking in a recurring serviece so the client n... Read more...
- 1coupons for specific services/extrasCan you create an option for coupons so extras/specific services are covered by the coupon? For example -creating things like “free oven cleaning”
- 1prefill booking form variables based on address of existing customerOption to select existing customer and then an address (if they have multiple) in order to popolute form selections like variables, packages, etc. from the most recent booking
- 1address field indepedent from name and email fieldsAddress should not be dependent on filling out the customer's name and email. sometimes we receive an address before the other details and the form will erase the address once we add the name and emai... Read more...
- 1availability optimization featureThere needs to be a feature to maximum the number of jobs a provider can be scheduled for any given day. For example, if there is one provider available for 8 AM through 6 PM, the only option the cust... Read more...
- 1NA folderCould we add a global "NA" folder under the Bookings section to view all jobs tagged with "NA"? This would be amazing. this allows us to see which bookings are scheduled outside of a providers regular... Read more...
- 1mandatory schedule change reasonCould we add an option to make the reason for a schedule change mandatory, like how we do for the settings requests? https://jmp.sh/aveOexy
- 1Schedule Request infoThere should be rows for the provider's requested shift and current shift so we can see what changes they have requested in the schedule requests. https://jmp.sh/OBS49UwT
- 1Customer email SMS shortcodeI'm hoping the devs can ADD the customer's EMAIL ADDRESS to the list of available short codes for insertion into any of the SMS notifications. Many customers will use a generic (rather than their ... Read more...
- 1Provider invoice systemIs there any way we can set up an invoice from our providers to us that we can track for any services rendered? I imagine this is a feature that would be beneficial across the platform and would likel... Read more...
- 1Google my Business Listing Service AdsIt would be cool if bookingkoala can get synced with the google LSA booking partners.
- 1Xero integrationNeed to integrate Xero into BK. This would save so much time entering and transferring data each day
- 1Embed Referral Credits Page6 months ago
