Frequently Asked Questions

BookingKoala & Getting Started

Currently yes since our themes are not yet finalized. Once we introduce our themes you will be able to create your website on our platform and configure everything with easy drag and drop options.

If you need help embedding the forms on your site, you can learn more about in the Help Center.

If you don’t want to build your own site yet, you can use a mini site we build for you at sign up which would look like this.

Here customers can book, login, buy gift cards and more.

Your providers will also be able to login via the login link.

Yes, you can use BookingKoala outside of the US. We created this software for worldwide use. You can change currencies, date formats and other options from inside your account.

Here is a list of live demos that we set up for industries that we currently support during sign up.

Do not worry if your industry is not on the list.

You can set up your industry through our ‘Custom’ option during sign up which will support all features offered.

BookingKoala is a software designed specifically for service type businesses such as but not limited to; cleaning services, pet walking services, moving services, tutors, consultants and more.

By using BookingKoala you will gain access to features that will help your business grow efficiently. Your customers will be able to book online and later manage all of their appointments, you will be able to control your staff, your customers, all payments and reports from inside your dashboard. On top of all that, your providers will be able to view their bookings and payments from inside their own account.

Here you can view demos per industry.

BookingKoala was originally designed to help scale a residential cleaning service to millions in revenue. Small and medium businesses (up to 500 providers) and start ups are what we know best and small businesses and start ups is who we focus on. We do everything in order to help your new business hit millions in revenue and we focus on helping your already existing business reach new heights with our awesome built in features.

It takes less than 60 seconds to get started. Simply enter the required details at sign up and click ‘Set Up Store’.

Once done a store will be set up for you where you can start personalizing it to you and/or your company.

When embedding your forms, we will use your already existing domain.

No work other then embedding your forms is needed.

If you wish to host your entire site on BookingKoala (coming soon) we will show you how you can use your own domain at that time.

Great question! All of your data is kept in a cloud database and it allows you to log in from anywhere in the world and view your customers data at anytime. Your customers and providers can also login from anywhere in the world on any device.

Yes! We developed an app on IOS and Android devices for your customers and your service Providers. Apps will be released before October 1st, 2018.

Pricing

In all plans, the first provider will be free so that you can add yourself as a provider, after that you will be charged $5 per provider. A service provider is someone that performs the service which can be a maid, a dog walker, a barber, tutor. If you have teams, each team member is counted as a provider. If you have a total of 10 providers you will only be charged for the first 9 totaling $45 per month for the 9 providers. This helps us pay for storage fees as you continue to grow. You can also save up to 30% when pre-paying from the inside of your account which will reduce the provider amount from $5 to only $3.50 per provider.

If you are not using a provider or team you can simply deactivate them for the time being which will exclude them from being counted towards billing.

You are billed after and ONLY after your 14 day trial expires. If you are using the forever free plan you will not be required to put in a card on file and you will never be charged unless you wish to upgrade. You can also add a card on file at anytime during the trial.

In all plans, the first provider will be free so that you can add yourself as a provider if needed, after that you will be charged $5 per additional service provider.

You can upgrade/downgrade at anytime and our system will automatically make the changes while refunding you if any outstanding balances are there.

After you sign up you will also be eligible to pay upfront and save either 15% or 30% on your entire monthly bill (providers included which will decrease the provider fee from $5 to only $3.50 per provider).

When you are signing up you can view our plans and decide which plan is right for you. Once you sign up for a free trial of a certain plan, you will then be able to try that plan with those features for 14 days. You can switch plans within that 14 days if you want different features. Once 14 days are up, you will no longer be able to switch between plans or continue for free unless on the FOREVER Free Plan. If you add a card before the 14 days are up, you will NOT be charged till the trial expires.

Our Forever Free Plan is created for those who are just starting out and don’t have much capital to get started. Our company really does want to help you grow and we decided to give out our software for free until you grow. The free plan will allow you to accept 10 bookings a month and do the necessary things to get you started. On top of that, all users including free users are eligible to get our courses to help you grow for free.

There are no set up fees. You will be billed monthly based on the package you select. You can also pre-pay for the entire 6 months or 12 months for a special discount (you can do this after you sign up). Providers are still billed monthly but at a discounted rate since the number of providers changes monthly.

We offer a 15% discount when you pay up front for 6 months and 30% discount if you pay upfront for 1 year (discount is applied towards the monthly fee and the number of service professionals). Your providers will still be billed monthly but at the discounted rate since the number of providers may change monthly. You will be offered these discounts when upgrading from your free trial inside your account.

Absolutely, you can upgrade or downgrade at anytime! If you pre-paid for a plan, all adjustments will be made for you accordingly by the system. If you are having any issues you can always reach out to us.

Absolutely not! You do not need to put a credit card till after you’re 14 day free trial is over if you wish to continue. If you are using our Free Forever Plan, you will never have to put in a credit card on file, unless you wish to upgrade or you out grow that plan. If you add a card before your 14 day trial is over, you will not be charged till after your trial expires.

 

 

Yes there are no contracts or commitments. You can cancel at any time. Currently you cannot cancel on your own so send us a quick email (this is coming soon).

There are no contracts when signing up for a month-to-month plan however if you want to receive 15% OFF or 30% OFF on your plan you may sign up for an 6 month or 12 month plan. You can cancel those plans at any-time and you will no longer be charged and a refund will be issued accordingly. For example if you paid for 6 months, but you cancelled after 3, there will be a refund issued for the 3 months you will not be using the software, however the first 3 months will be charged at a month-to-month rate.

Account

Yes.

To change your credit card, login to your account and go under ‘settings’.

Click on “Account” then “Billing” and add your new card or change the primary card that you want charged.

To change your email, login to your account and go under ‘settings’.

Click on “Account” then “Your Info” and go to the e-mail section to change it.

This will now be your username to login.

Make sure to also change your email under the ‘Store Options’ section under ‘Settings”

To reset your password, go to the login page, and click on “Forgot Your Password”.

Enter your email and then wait for an email to be sent to you to reset your password.

To change your password, login to your account and go under ‘settings’.

Click on “Account” then “Your Info” and go to the “Change Password” options.

You can also ‘Reset Your Password’ from the login page.

If you already signed up and started your free trial or are simply a customer of BookingKoala, all you have to do is go to the login page and enter your credentials. You can also reset your password by clicking on ‘Forgot Password?”

If you are still having trouble please let us know.

Themes and Website

For now you can either use the mini site we built out for you when you sign up or embed the forms on your site.

Your mini site will be something such as https://kingofmaids.bookingkoala.com/home which you can use to send traffic to if you don’t want to make a site yet and/or are waiting for our website builder with themes.

AND

Embedding the forms can be placed directly on your existing site: https://www.kingofmaids.com/book-in-30-secs/ using your own domain name.

The links above are 2 examples of how the forms look live.

You can also view live demos here.

If you already have an existing website somewhere else and you are embedding our forms on your site, then you will need to purchase an SSL. If you are using our themes, then an SSL is already included. (Themes are coming soon).

We are here to help if you need us.

Absolutely. Just shoot an email to support@bookingkoala.com and we will help you out immediately.

You can also check out our Help Center for more tutorials.

Of course! If you need us we are here to help. Send us an email to support@bookingkoala.com or catch us on live chat!

Yes, we are making each theme super easy to use with drag and drop functionality. You will not need anyones help to customize a theme, however we are here to help 24/7. (Themes are still not finished and will be coming in 2019).

For now you can use the forms only on an existing website or use a link that we create for you as a substitute for your site.

You can learn more about that under: How do live forms look like?

No, some themes are made general. All you have to do is change the text and images to make it your own. Some industries also have their own themes. (Themes are coming soon).

Yes, every theme is made responsive to fit all computers, mobile devices including tablets as well as all browsers.

Currently yes since our themes are not yet finalized. Once we introduce our themes you will be able to create your website on our platform and configure everything with easy drag and drop options.

If you need help embedding the forms on your site, you can learn more about in the Help Center.

If you don’t want to build your own site yet, you can use a mini site we build for you at sign up which would look like this.

Here customers can book, login, buy gift cards and more.

Your providers will also be able to login via the login link.

Yes, we use the highest level of security for our site in order to make sure your data is safe at all times!

Themes are pre-made websites. You purchase a theme or select a free one and once activated you will have a site in seconds. You can then use our drag and drop options to configure your website. All forms are already installed with each theme. For example if you run a cleaning service, you would pick a theme, activate it and all forms would come with that theme, ready for your customers to use. You can have a site in under 60 seconds custom towards your industry (Themes are coming soon).

Yes, some themes are free and some are paid. (Themes are coming soon).

Marketing

You can gain access to all of our courses for free if you are using BookingKoala to grow. All plans including free users are eligible.

Since BookingKoala grows when you grow we put together courses and guides to help you grow. We show you some of the best practices that we used to grow our cleaning service to millions in revenue. We still own the company and we update these courses based on new tactics that we use today. Courses are free to those who use BookingKoala including those one the FOREVER Free Plan. Soon we will be introducing courses from other professional who succeeded in their own industries.

We do not do 1 on 1 consulting, however we do give out free courses to those using BookingKoala to grow. Courses are always updated and are packed with useful information to help you launch your business or push your already existing business to new heights. Perfect for those starting out with the FOREVER Free Plan.

Miscellaneous

Kirby the Koala is the mascot for BookingKoala. Kirby was born on January 17, of 2018 and is a huge part of our BookingKoala family. All decisions of the company go through Kirby! Kirby is honest, loyal and an awesome friend.

Click here to talk to Kirby.

BookingKoala was founded by Filip Boksa and Vivek Prajapati in January of 2017.

Boksa originally created the software to help scale his cleaning company to millions in revenue. Prajapati was the person that was hired to create this software. In January, Boksa and Prajapati decided to team up in order to turn the software into a company and let others use the tool that helped Boksa scale his service. Today that software is called BookingKoala.

BookingKoala is self funded by the co-founders and focuses on helping start-ups and small businesses in the service industry.

Yes, we offer 24/7 support via email at support@bookingkoala.com

You can contact us via email 24/7 at support@bookingkoala.com or talk to us via live chat.

Yes. When you customize your bookings and pages you can translate everything to be in your language.

Are you using BookingKoala and need more help? Visit Our Help Center

ANY QUESTIONS? SEND US EMAIL

SUPPORT@BOOKINGKOALA.COM