BookingKoala Help Center

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Getting Started

What is BookingKoala?
BookingKoala is a software designed specifically for service type businesses such as but not limited to; cleaning services, pet walking services, moving services, tutors, consultants and more. By using BookingKoala you will gain access to features that will help your...
Who is BookingKoala for?
BookingKoala was originally designed to help scale a residential cleaning service to millions in revenue. Small businesses and start ups are what we know best and small businesses and start ups is who we focus on. We do everything in...
Is there a setup fee?
There are no set up fees. You will be billed monthly based on the package you select. You can also pre-pay for the entire 6 months or 12 months for a special discount. Providers are still billed monthly but at...
Do you offer discounts for your plans?
We offer a 15% discount when you pay up front for 6 months and 30% discount if you pay upfront for 1 year (discount is applied towards the monthly fee and the number of service professionals). Your providers will still be...
Can I upgrade or downgrade at anytime?
Absolutely, you can upgrade or downgrade at anytime! If you pre-paid for a plan, all adjustments will be made for you accordingly.
Do I need a credit card to get started?
Absolutely not! You do not need to put a credit card till after you're 14 day free trial is over if you wish to continue. If you are using our Free Forever Plan, you will never have to put in...
Can I cancel at any time?
Yes there are no contracts or commitments. You can cancel at any time.
Am I locked into a contract?
There are no contracts when signing up for a month-to-month plan however if you want to receive 15% OFF or 30% OFF on your plan you may sign up for an 6 month or 12 month plan. You can cancel...
How easy is it to get started?
It takes less than 60 seconds to set up your store! Once you start your free trial you will be asked what industry you are in, then a store will be set up for you based on the industries top...
Is BookingKoala secure?
Yes, we use the highest level of security for our site in order to make sure your data is safe at all times!
What are themes?
Themes are pre-made websites. You purchase a theme or select a free one and once activated you will have a site in seconds. You can then use our drag and drop options to configure your website. All forms are already installed...
Do you offer free themes?
Yes, some themes are free and some are paid. All look amazing! (Themes are coming soon).
Can I use my own domain name?
Yes, you may push your site onto your live domain without bookingkoala in your URL. When you start using BookingKoala, your store will be seen something like this: bookingkoala.petwalking.com, however you can later change that so that when someone enters...
How can I access all my data?
Great question! All of your data is kept in a cloud database and it allows you to log in from anywhere in the world and view your customers data at anytime. Your customers and providers can also login from anywhere...
Does BookingKoala have an APP?
Yes! We developed an app on IOS and Android devices for your customers and your service Providers. We will show you how to configure those apps from inside your account. Merchant app will be coming soon.

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